Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

After shutting down my phone and have played for a few hours, after I go back in I’ve noticed that

what is happening that after I shut my phone off after playing candy crush saga I lose my super color bomb and my winning streak goes back to the beginning. Why is this happening?

To ask your Question:

Accepted answers

All comments

QueenB

https://community.king.com/en/candy-crush-saga/discussion/513878/after-shutting-down-my-phone-and-have-played-for-a-few-hours-after-i-go-back-in-i-ve-noticed-that

Hi there, and thank you so much for calling this out 🙏

I’m really sorry this happened! I’ve just flagged your message directly to the studio so they can take a closer look.

We’ve had a couple of early signals that something might be off, and your report really helps us narrow it down.

Please keep an eye here in the community as I’ll share any updates as soon as I have them. And if you notice anything else odd (device, game version, when it happens, etc.), feel free to drop a note and I’ll pass it along too.

Thanks again for speaking up, it really helps us fix things faster!

Accepted answers

All comments

QueenB

https://community.king.com/en/candy-crush-saga/discussion/513878/after-shutting-down-my-phone-and-have-played-for-a-few-hours-after-i-go-back-in-i-ve-noticed-that

Hi there, and thank you so much for calling this out 🙏

I’m really sorry this happened! I’ve just flagged your message directly to the studio so they can take a closer look.

We’ve had a couple of early signals that something might be off, and your report really helps us narrow it down.

Thanks again for speaking up, it really helps us fix things faster!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…