Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Stuck in Prize Palooza

Orange candies not being counted towards Prize Palooza event. Played two episodes and still stuck at the same number, but other players in my group are progressing just fine. Anybody else experiencing this? Looks like different events are getting stuck for some players.

Welcome! 👋

Comments

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3444210#Comment_3444210

https://community.king.com/en/candy-crush-saga/discussion/578612/stuck-in-prize-palooza

I have seen about a dozen similar complaints about this issue in the support forum. There is obviously an error in the event affecting some players. In fact my own game has had the final show up in events for the past two days, but nothing happens when I press "play" and each time I load the app everything else seems to work, including sending lives to friends and buying boosters, but the final never loaded.

As this event is finishing this morning I doubt anything can be done about this error at this point, but I hope that the powers at King are informed and aware @MountainMom so that this will not happen with the next live leaderboard competition.

Hiral1977

I have done all this but to no luck

Hiral1977

I am facing same issue and have already played 30 levels after that

MountainMom

Hello @Krystal08 and welcome to this King Community!

I understand how frustrating it must be that your orange candies are not being counted properly. Such an issue might be related to your device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Please try these steps and then let us know if your problem persists.

Comments

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3444210#Comment_3444210

https://community.king.com/en/candy-crush-saga/discussion/578612/stuck-in-prize-palooza

Hiral1977

I have done all this but to no luck

Hiral1977

I am facing same issue and have already played 30 levels after that

MountainMom

Hello @Krystal08 and welcome to this King Community!

Internet: Ensure you have a strong and stable Internet connection.
Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Please try these steps and then let us know if your problem persists.

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.