Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Not getting 30 min lollipop powerup after passing the star circle with full lives

USER ID: 14735383769

So you know how when you pass the star circle you either get 30 mins of lollipops or 5 full lives?

I'm getting so frustrated, for the last 8 times I've passed the star circle I've had full lives so I was supposed to get 30 mins of lollipops, but got nothing. I have video proof of this as I screen recorded. Though this doesnt accept video so i took screenshots from the video. Its so so annoying I have missed hours of lollipop powerups at this point.

King please fix it and give me back what I lost :(

Its hours of lollipop powerups at this point…

See how the star circle is not coloured in too? If i get the power up it always becomes yellow

Accepted answers

HM100

This issue always occurred to me while playing on Android lately (Even without Concert Chaos!, didn't got the 30min Lollipop when finishing a Map Milestone) but not on Windows in where I always got the 30min Lollipop when finishing a Map Milestone, even with Concert Chaos! So definitely a bug.

All comments

silverywhite

A bug that King can't be bothered to fix, sigh

HM100

christinewupp

This is in fact normal. I never get those either when there is an end-of-episode event going on. I think the Concert Chaos event overrides the stars and puts the free gifts on hold, either because of a glitch or deliberately. I have seen this many times. Those stars are a free gift so I don't see how players can expect it to be a right to get something at this point. It's King's game and King make the rules.

silverywhite

I also posted the video evidence onto reddit so I am pretty sure I am not lying…

https://www.reddit.com/r/candycrush/comments/1pdqkms/finally_screen_recorded_the_missing_lollipop/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

silverywhite

I already did you guys basically said I was lying and I did get it…..

kiara_wael

Hi and Welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

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Accepted answers

HM100

All comments

kiara_wael

Hi and Welcome to the King Community

silverywhite

I already did you guys basically said I was lying and I did get it…..

silverywhite

I also posted the video evidence onto reddit so I am pretty sure I am not lying…

https://www.reddit.com/r/candycrush/comments/1pdqkms/finally_screen_recorded_the_missing_lollipop/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

christinewupp

HM100

silverywhite

A bug that King can't be bothered to fix, sigh

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Support
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