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Hi. I play since 7o'clock in the morning but my Evolution in Prize Party it's not updatet. I am on the first place since yesterday but even thought I colect orange candies my number it's the same.
Hey everyone,
Just popping back in with an update now that the team has finished digging into what was going on with Prize Palooza.
We found the root cause that stopped candies from being counted toward your score. This is why some of you kept playing levels but saw your progress stuck at zero… super frustrating, and we're really sorry you had to deal with that.
The team has now fixed the issue, and they’re also looking into next steps. Since this round already finished earlier this week, the studio is reviewing the data and will follow up with us next week.
I’ll keep an eye on things as well and share anything new I hear. Thanks again for flagging this and for sticking with us while we got this sorted 🙂
Thank you for the tag @christinewupp.
We really appreciate your reports and wanted to thank you for raising this up. I want to share and let you know that the team has been made aware about the issue of the candies not adding up to the score progress.
We understand how this affects your efforts toward advancing and your enjoyment. As soon as we have more information we will let you know.
Thanks for your patience and understanding!
I played 1.99 to win free play did not receive my purchase this has happened before I want a refund of 1.99 or my 20 minutes free play please I ty for your support
I am not sure how sharing the game ID for this game would help. I did not myself attempt to play any new levels today since I was firmly in the lead without any danger of losing the gold prize. I only saw that other players' scores were not moving. It is mar's game ID you would need to find out what went wrong.
That is unless of course the other players are not real and the event behaves like Factory Frenzy. I hope this is not the case.
Thank you Christine for sharing this! Can you confirm your game ID? I would like to pass this on to the team but they will need your ID…
This may help the investigation maybe: Here is my leaderboard as I saw it during the final hour. Nobody increased their score, which is unusual. What is more unusual though is the fact that the player named "mar" in third place gained their "completed Concert Chaos" avatar (the singing avatar with the headphones) during that last hour: So mar must have played new levels during this period: The avatar got updated, but the levels did not count for this event.
prize palooza not count my orange candy progress
I am having the same problem.
Cleared at least 50 levels but the meter is not registering the numbers of orange candies striked
I have cleared at least 50 levels in the last few hours and should be ranged among the top 10 by now but I am not progressing since the meter is not registering the candies that I have managed to clear
Hi and Welcome to the King Community
Thank you for reported. This issues is being investigated for more Info Here
The orange candies aren’t counting. Been playing all day and it’s stayed the same
do you have any update? I have the same problem
Hi. I play since 2 o’clock in the afternoon but my Evolution in Prize Party it's not updatet. I am on the first place since yesterday but even thought I colect orange candies my number it's the same.
I am having the same issue. I have played for over 2 hours today and none of my orange vandies have counted. I am sotting in 2nd place but should have easily moved up over that time span.
My progress has not been counting since last night and I've collected many orange candies in New levels, but my count is not changjng. I was in first place and now have slipped to 4th!
Hi. I played 45 levels with out any loss ,but my Evolution in Prize Party it's not updated. I collected alot of orange candies but , my number it's the same.
This is sooo frustrating.😡
I could have been in first place by now .
Hi. I played 45 levels with out any loss ,but my Evolution in Prize Party it's not updatet. I colected many orange candies, but my number it's the same.
This is soooo frustrating 😡
My user ID
16053910306
I'mhaving the same issue. I'm missing tons of points!
There have been several comments about this event malfunctioning today from other players as well, so it's not just your game that is affected. I fear there is nothing you can do now as the event is nearly over.
Maybe if you contact Player Support they might send you some compensation.
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I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
