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Here we go again, another week(s) of not being able to make in app purchases. I don’t understand why this can’t be fixed. It’s ridiculous!
Hi @r2jacobs I understand why this is frustrating, especially since this isn’t the first time you’ve run into it. I want to take a closer look and make sure we’re actually narrowing this down instead of going in circles.
To help do that, could you share a few details next time you see the error?
• What device you’re playing on (Android, iPhone, or Windows) • Whether this happens on Wi-Fi, mobile data, or both • Your country/region • Whether you’re using a VPN (or confirm you’re not) • Does the error only appear when you try to make a purchase, or does it show up elsewhere too?
If possible, a screenshot of the exact error message would also help a lot, as different purchase issues can look similar but have very different causes.
In the meantime, a few things you can try (no reinstall needed):
• Close the game completely and reopen it • Switch between Wi-Fi and mobile data • Make sure your device’s system date and time are set automatically • Check that your game app is fully up to date
Once I have those details, I can better understand what’s blocking the purchases and take it from there.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
