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I accidentally deleted my Canndt crush saga, couldn’t retrieve it, downloaded a new App but now they are starting me from the beginning. Where has my record gone?
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Did you save your game with a password and email address @DollyG
If you did then sign into your new game using your old password and email then play a level. Once you have played a level your levels should be reinstated as they were before you deleted the game.
If you didn't save your game with a password and email then you have deleted your record when you deleted the app.
Hi and Welcome to the King Community
If you still don't see the right level please force close the game, wait a few seconds, and then reopen it.If that doesn't work then please sign out of your Facebook/Kingdom account, close the game, reopen it and then sign back in again - sometimes it just needs a little nudge to make sure the level loads correctly.
If the issue persists, after reconnecting, please email this to our Player Support Team here and tell your Game ID there.