Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy crush Saga

Sehr geehrte Damen und Herren,

ich habe ein Problem mit meinem Candy Crush Saga-Spiel, denn es funktioniert seit dem letzten Update am 09.12.2025 nicht mehr richtig.

Früher habe ich das Spiel mit einer anderen E-Mail-Adresse gespielt. Diese wurde jedoch geändert, und trotzdem hat das Spiel lange Zeit weiterhin problemlos funktioniert. Jetzt treten aber Schwierigkeiten auf.

Wenn ich mich über Ihre offizielle Webseite anmelde und dort mein Facebook-Konto mit der alten E-Mail-Adresse verwende, funktioniert das Spiel – aber nur über Facebook. Das reicht mir jedoch nicht, denn ich möchte lieber über die App spielen.

Wenn ich jedoch die App öffne, kann ich mich nicht richtig verbinden, und wenn ich mich doch verbinden kann, verschwinden meine Booster und erscheinen nicht mehr.

Edited by CM:⛔️That’s too much personal information - Check our House Rules.

Hier liegt vermutlich das Problem. Können Sie mir bitte helfen, dieses Anliegen zu klären?

Vielen Dank im Voraus!

Mit freundlichen Grüßen
Gisela Megyeri

Accepted answers

All comments

QueenB

Hi Gisela, thank you for explaining the situation so clearly.

From what you describe, it sounds like the game is loading two different game saves depending on how you log in. When you play via Facebook on the website, the game is connecting to your older account. When you open the app, it seems to be connecting to a different or newer account, which would explain why boosters are missing there.

To try and get everything back in sync in the app, please try the following steps carefully:

• Log out of the game completely
• Close the app
• Restart your device
• Open the app again and log in using the same login method and email address that was originally used to back up your progress (Facebook, King account, or email)
• Once logged in, stay connected to the internet and leave the game open on the map for a few minutes so it can sync properly

It’s important to always use the same login method, as switching between different accounts or emails can cause the game to load different saves.

One important thing to clarify is that boosters do not sync between different devices or game versions. They are stored locally on the device where they were earned or purchased.

This means that if you play the game in different ways (for example, via the website/Facebook and then in the mobile app), your level progress can sync, but boosters may not appear on the other device or version.

If, after this, you still feel you need help, I recommend reaching out to Player Support so they can look directly at your account and history.

They’ll be best placed to check this in more detail and help you further if needed.

Welcome! 👋

New here? Sign in or create an account to join the fun.