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The game Candy Crush is no longer playable. The "half/half spinach" commercial keeps crashing, and all you get is this ad. No more extra moves, boosters, or levels. Why isn't anything being done about this? By you guys? You can't remove it yourself.
Ja speel op Android. Zodra de advertentie verschijnt loopt het vast. Kan soms wel terug naar het spel. Maar krijg daardoor geen extra zetten boosters en levels. En dat is heel vervelend want daardoor kan je heel vaak het level niet uitspelen. Zo jammer.Het lijkt nu weer even goed te gaan. Hopelijk blijft het zo. Mochten jullie dit verholpen hebben dan heel erg bedan
Hi @dopje
That sounds incredibly frustrating! I’m really sorry you’re dealing with that. If an ad is crashing the game and blocking progress like that, I completely understand why it feels unplayable.
We don’t have the ability to remove or block specific ads directly from the community side, but we do rely on player reports to flag problematic ads so they can be investigated and taken out of rotation.
To help narrow this down, could you let me know:
In the meantime, a couple of things that sometimes help as a temporary workaround:
Once I have your device details, I can make sure this is flagged properly so the team can look into that specific ad.
Thanks for calling it out 🙏
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
