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I am unable to connect my Candy Crush account. It always says that I am offline.
Sign in or create an account to join the fun.
Hello @kloh1973.
I assume that you have tried our standard troubleshooting steps. You might also avoid switching between playing online and offline. If this does not help, please reach out to Player Support through your game:
This way our Player Support Team will have your device and account information and will be better able to assist you. 💚
I have had this issue since I downloaded the game years ago and I just tried installing it on a brand new phone and I have the same issue.
Hello @kloh1973 and Welcome to this King Community!
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:
Happy Birthday to all the CCS candy crushers who were born in January! @Arfatalmkhlafy30 @DaveOlamipo @mags94 @Molly9 @Nan_68 @Dawson1968 @Ericapereira @EnergizerBunny @DayMelloMelloMello @Kazza-3 @mamalagana4 @candymaster10 @crystalf308 @Palash_Sarma @whatlaralikes @Myalle @Daniele1982 @grace76 @conf3tti @Cas3975 @Faheem…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
https://youtu.be/Vp_HAynDqFs 🎬 We’re back with the season finale of Crush & Tell and this one’s a crunchy one! 💥 It’s all about the BLOCKERS! Those tricky tiles that get in the way and somehow keep us coming back for more. In this episode, we’re sitting down with John, Senior Product Manager, to go behind the scenes of…
Welcome to the Candy Crush Saga Episode Unlock Day🔓 New sweet levels are released every Wednesdays in Candy Crush Saga! How many levels are in Candy Crush Saga right now? Release date - January 14th Facebook, iOS, Android and Windows App: 21 245 levels Leave feedback on the new levels directly to our Level Designers HERE.
Welcome to the Candy Crush Community! Here you can find all hot and sweet topics, threads, and trends. What's the latest release and highest level in the game? Find all info HERE. Leave feedback on the new levels directly to our Level Designers HERE. 📖 Help on Levels! 15 Best tips & hints on how best to play and enjoy…
Why didn't I get my reward after collecting all the pins? I did not get 120 golden bars or any charms
I need to delete my app to get my invite button to work again. I don’t want to lose my progress though.
My invite button isn’t working. I already told the bot about it. I am waiting for response from team via email. Does anybody on this platform have any suggestions?
I get lots of requests for lives and send them but when I request lives I hardly get any.
I need some new friends that sends lives. The friends I have now don’t send them that often.
