Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Urgent Help Please!

Screenshot_20260105_175551_com.king.candycrushsaga.jpg

I'm on 1950 win streak and stuck on this screen! I have golds and want to buy a booster but it keeps saying "Contacting Store". Help please what should I do? How can I even get support to help me! I don't want to lose my streak I've worked so hard for it..💔

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SuperAlien

Guys please help…. I need to contact an employee at King.. I'm really frustrated and not feeling well.. This affected my mental state and health.. I really need to contact a real human at King. This wasn't my fault, it's the servers 💔

SuperAlien

No my screen was not frozen. I said it kept loading "Contacting Store" as the screenshot shows. So it's completely a server issue from them not from me nor my phone. My connection was stable the game was updated to the latest version. How can I contact a real human at King? 😥

christinewupp

It's an old link to a page that no longer exists. Kiara sends automated answers and this one is clearly out of date. Player Support cannot help you with this problem. If your screen is frozen there isn't much anyone can do. I take it that you cannot click on the X.

SuperAlien

When I enter the page, it says "

Permission Problem

You need the Vanilla.Discussions.View permission to do that.

"

Please let me know if you know anyway to contact any King employee that can manually review my case and restore my progress (Cuz it's absolutely not my fault). I'm frustrated this happened

kiara_wael

Hi and Welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

Welcome! 👋

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kiara_wael

Hi and Welcome to the King Community

SuperAlien

When I enter the page, it says "

Permission Problem

You need the Vanilla.Discussions.View permission to do that.

"

Please let me know if you know anyway to contact any King employee that can manually review my case and restore my progress (Cuz it's absolutely not my fault). I'm frustrated this happened

christinewupp

SuperAlien

Where do you report ads?...
It says report ads in the chat but then chat says this... Several ads aren't closable and lead you to the play store. Especially SHEIN and Ibotta!
Ads
I am stack and there no ads. Why?
11297 OOPS
On level 11297 I have gotten at least 10 in a row OOPS! then a message saying not enough order targets available. How can you play this level?
Gold bars credit after 15 levels over
I was so shocked bcoz of not credit of my gold bars ...I put lot of efforts from 7430 level to 7445 but I was disappointed so much why it was happened I don't know it was so horrible to not get
Y my gold bars not credited
I was so upset ..from 7430 level to 7445 I played and take too much time without gold bars ..After completion of race my gold bars are not credited to my account how could I survive with out bars too hard to play and lost interest also...

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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