Candy Crush Saga

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Sync between 2 devices

I am having trouble syncing my Candy Crush progress between my old device and my new device, and I would like your help.
Situation details:• I have Level 10717 on my old device• The device is connected to a King Verified account with my email: *Edited by CM *• My nickname on King: [insert your king6153]• My new device, also connected to the same King account, starts at Level 1 and does not load the progress from my old device.• I have tried reinstalling, reconnecting with my Verified email, and closing/launching the game, but the problem persists.
Request:I would like, if possible, to update the cloud so that Level 10717 from my old device is the one that is synced with my account, so that I can continue playing on my new device from the correct stage.

*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules

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christinewupp

Hi @FloridaGator . I can't really answer your question but I suspect that switching internet provider was a coincidence or for some reason caused you to log out of the game. If you saved your game previously it should be easy to recover. Did you save it on a King email account or a Facebook account? What screen do you see if you start the app and then click on "my account" in settings?

FloridaGator

I can’t recover my level since I sqswitched internet providers. Not sure what that would have to do with anything. That’s the only thing that has changed tho. I absolutely cannot start over when I have completed thousands of levels. I will just quit the game. Does anyone know what to do? Help! Thank you!

martinladenheim

Right at the moment I wrote in the "Forum" the counter jumped to 201

martinladenheim

I tried to contact you via chat, it wasn't as helpful as with a human being. I write 1 thing, but the chat doesn't really understand what I'm saying (maybe the problem is that I don't explain well) 😌

martinladenheim

It's true that I have 2 accounts, one on Facebook (I don't use it). The level is the same on both devices. There is no problem here. The problem is with the Nickname account. What's strange is that every few hours the level jumps forward by 10-20 points, which means that the account is not locked. It receives some kind of update on the new device (iPhone 13). The old device (iPhone 11) has a normal level of 10700. Currently, the new device shows 187. A very strange situation. Do you see two devices connecting to the account using, for example, IMEI?

Kevin_

Thank you for the additional details.

Could you please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to Player Support to obtain help with your progress ensuring that your receive a reply as soon as possible.

However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!

martinladenheim

Hi tnx for your reply.

Both devices have the same user I'd including Nicknsme which is the same. Connecting on Facebook gives me the same Level but it is low (7500). The glitch started after I deleted the game on the new iPhone. Disconnecting and reconnecting doesn't help. I did this several times.

Kevin_

Hi @martinladenheim,

I am sorry to hear you are having trouble transferring your progress to your new device.

I was able to fid your account and progress however it seems you have two different accounts, one backed up with King and another backed up with Facebook, however both with the same email address.

I was able to identify that the backed up with Facebook has the highest level progress, so please try to reconnect on your new device using your Facebook login.

Hope it helps!

Welcome! 👋

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Accepted answers

All comments

Kevin_

Hi @martinladenheim,

I am sorry to hear you are having trouble transferring your progress to your new device.

I was able to fid your account and progress however it seems you have two different accounts, one backed up with King and another backed up with Facebook, however both with the same email address.

I was able to identify that the backed up with Facebook has the highest level progress, so please try to reconnect on your new device using your Facebook login.

Hope it helps!

martinladenheim

Hi tnx for your reply.

Kevin_

Thank you for the additional details.

However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!

martinladenheim

Right at the moment I wrote in the "Forum" the counter jumped to 201

FloridaGator

christinewupp

Welcome! 👋

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