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I’m on level 18,137 and for the past 6 days every time I open my app, the game freezes on the chocolate box as it loads so I cannot play. How do I stop this please?
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Thank you, I tried reaching out to support but went round in circles with a chat bot. Managed to get an email from support who simply suggested I join this community and then closed my ticket! I have just set up a King account and will delete and reinstall the app. 🤞🏼
Hello again @Taz2138, We do not encourage you uninstall your Candy Crush Saga gsme because your boosters will all be lost.
I found a couple of articles in our Help Center that might offer more suggestions.
👉Save and sync your progress
👉New device?
You might find more ideas in our Help Center, or as a last resort, please reach out to Player Support through your game:
This way our Player Support Team will assist 💚
Thanks for the help. Unfortunately it hasn’t worked. I’ve checked for updates, have over 100gb of space free. I’ve cleared the cache by offloading, shut down and re-started. The same problem is still there. I’m guessing the next step would be to uninstall the app, but my games are saved to my Apple account. I cannot save to Facebook or King as my score is linked to an old Facebook account and no matter what I do, Candy Crush reverts to this account and my app takes me back to level 1. If I uninstall the app and reinstall with Apple (iPhone), will my current data be saved as I really don’t want to lose 13 years of Candy Crush scores ☹️
Hello again @Taz2138,
We love recognizing the accomplishment of Candy Crush Saga players, so I want to encourage you to explore all sections of our Candy Crush Saga forum. A good place to start is by viewing the following post:
If you scroll down to the "Player Achievements" section in that discussion, you will see that we recognize players for passing milestone levels in their game. You can claim Community badges for milestone levels 1K through 18k by posting a screenshot of your game map showing your avatar next to your current level in each of the milestone-level discussions. We would love to celebrate your milestones with you!
Hello @Taz2138 and Welcome to this King Community!
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:
Let us know if these steps don't solve the problem.
