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End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
Hi everyone 👋
Quick update on this, the team has identified the issue that was preventing the option to buy extra moves (or watch ads) from appearing at the end of a level.
This should now be fixed ✅
Please fully close and restart your game, then try again and let me know if the option is back for you.
If you’re still only seeing “Retry” after restarting, drop a comment and let me know which device you’re playing on so I can follow up.
Thanks so much for flagging this and for your patience while we looked into it!
Me as well. I have been to the play store and updated the game and that didn't help
@QueenB
Hi @1408835601 👋 and thanks for reporting this.
Just to double check, when you run out of moves:
Could you please share a screenshot of the screen you see right after the moves run out? That will really help us understand what’s happening.
Also let us know:
We’re seeing a few similar reports, so I’d like to gather a bit more detail before escalating it further.
Thanks for your help 🙏
For me, the option does not appear at all. Just the option to retry using another life.
Hi @dan1966 👋
That definitely doesn’t sound right.
Just to understand properly:
When you finish a level and run out of moves, is the “Buy extra moves” button not appearing at all, or does something happen when you tap it?
Could you please share a screenshot of the screen you see right after failing the level? That will really help us see what’s going on.
Also, let us know:
Since a couple of players are reporting something similar, I’d like to gather a few examples before escalating this.
Thanks for your patience, we’ll take a closer look once we have a bit more detail.
Hi @itsgonewrong 👋
Just so we understand correctly:
If you’re still on Level 6301, could you please share a screenshot of what you’re seeing at the end-of-level screen? That will really help us understand what’s going on.
Also, let us know which device you’re playing on and if your game app is fully updated.
In the meantime, other players here might also be able to share some tips for this level sometimes a small strategy tweak can make a big difference 😊
Let’s see what’s happening here and take it from there.
Despite having 74 golds I am not asked to buy more moves at the end of each game making it impossible to move on with levels. Why?
Same & annoying as hell. Waste of lives.
SSame
what the hell is going on????
Completely pissed me off this morning…..
I have same problem so frustrating!!!!
This level will not allow me to pay to add moves. This is very annoying as I was about to win bonus coins as I had 9/10 instead bounced out of the challenge and lost my sugar bombs. There is a glitch here as I have used all my lives on this level and all my bonuses. And to add insult to injury I would have won the level race
I bought gold bars for a difficult level. But I can't use them anymore?? Now I am losing the episode race. Waste of money.
I am unable to use my gold bars to have more moves to finish a level since 4 am this morning
As of 3:12 EST this is not fixed on my Android. I have restarted phone and game
I am experiencing this issue now. I swiped out of Candy Crush and opened it again. I'm still getting "level failed" with no option to buy additional tries.
same problem
Still happening for me. Samsung Galaxy 22+
Hi everyone and Squirrely_Girl23 👋
Thanks for coming back and letting me know this is still happening on your devices.
Could you please:
You can find your Game ID in the app by going to:Settings (cogwheel) → Account & Help Your Game ID will be shown at the top of that screen.
Once I have a few examples with screenshots + IDs, I can escalate this properly again.
Thanks for your patience 🙏
It's still not working pls help
I tried it with both my devices and it's still not working the devices I use are Samsung galaxy F13 and realme nazro N65 my ID:14745460958
Hi! Still happening this morning.
My ID is 15374197229. I am using an iPhone 16 ProMax. Here's hoping you can find a solution! Good luck!
1003158448 game id, iPhone15 with latest updates for phone and game
Have not had ads for about two weeks, able to buy moves with gold
Same 😔
I am still experiencing same issue.
NOT FIXED!!!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
