Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything thatâs not Candy-related with other Candy players!.
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
Hi everyone đ
Quick update on this, the team has identified the issue that was preventing the option to buy extra moves (or watch ads) from appearing at the end of a level.
This should now be fixed â
Please fully close and restart your game, then try again and let me know if the option is back for you.
If youâre still only seeing âRetryâ after restarting, drop a comment and let me know which device youâre playing on so I can follow up.
Thanks so much for flagging this and for your patience while we looked into it!
Me as well. I have been to the play store and updated the game and that didn't help
issue has been resolved.thanks
I logged out as instructed to correct the issue and lost all my progress
Fantastic đ thank you so much for getting back to me so fast @Clementinewew đ¤
I updated the game and it worked, thanks đ
Hi @Clementinewew
We have been looking at this issue in your account and found that a purchase for extra moves was made today, can you confirm if the issue has been fixed for you or did something different happened today?
Iâm having the same issue. I have not been able to use my gold bars to buy extra moves.
User id 1501225444
I haven't been getting watch ad for extra moves option for over 2 years now. Can this be fixed? Playing this on my Android phone.
Hi everybody and thanks for letting us know the issue is still persisting!
To help us investigate further, could you please send us a screenshot where the Retry/Try Again button appears? Thatâs the screen where the purchase option is supposed to show up.
If you can share a screenshot of that screen that would really help đ
I have the same problem, restarting the game doesnât help:(
Still not working on my game - goes immediately to retry
Hello @jbolding and Welcome to this King Community!
This is a recent issue that affected many players, but it should be fixed now.
For more information, view the "Accepted Answer" from QueenB in following post:
Please fully close and restart your game, then try again and reply in that thread if the option is not back for you.
when I fail a level there is no option to continue by paying the gold bars?
I am having the same problem. I have closed the app and restarted my phone.
I am unable to buy more moves as well. I have restarted my device several times and nothing seems to work. What do I need to do to get this fixed?
canât advance to next game using gold bars
Restarting the game did not work for me, either.
not fixed for me unfortunately. Using an iPad mini. Game logged out and in. iPad switched off and on.still not fixed 25 feb. 8pm uk time
1003158448 game id, iPhone15 with latest updates for phone and game
Have not had ads for about two weeks, able to buy moves with gold
Me as well .The option to buy extra moves not appear at all.
iphone16
Hi! Still happening this morning.
My ID is 15374197229. I am using an iPhone 16 ProMax. Here's hoping you can find a solution! Good luck!
I tried it with both my devices and it's still not working the devices I use are Samsung galaxy F13 and realme nazro N65 my ID:14745460958
It's still not working pls help
Hi everyone and Squirrely_Girl23 đ
Thanks for coming back and letting me know this is still happening on your devices.
Could you please:
You can find your Game ID in the app by going to:Settings (cogwheel) â Account & Help Your Game ID will be shown at the top of that screen.
Once I have a few examples with screenshots + IDs, I can escalate this properly again.
Thanks for your patience đ
Still happening for me. Samsung Galaxy 22+
same problem
As of 3:12 EST this is not fixed on my Android. I have restarted phone and game
I am unable to use my gold bars to have more moves to finish a level since 4 am this morning
I bought gold bars for a difficult level. But I can't use them anymore?? Now I am losing the episode race. Waste of money.
This level will not allow me to pay to add moves. This is very annoying as I was about to win bonus coins as I had 9/10 instead bounced out of the challenge and lost my sugar bombs. There is a glitch here as I have used all my lives on this level and all my bonuses. And to add insult to injury I would have won the level race
I have same problem so frustrating!!!!
what the hell is going on????
Completely pissed me off this morningâŚ..
SSame
Same & annoying as hell. Waste of lives.
Despite having 74 golds I am not asked to buy more moves at the end of each game making it impossible to move on with levels. Why?
Hi @itsgonewrong đ
Just so we understand correctly:
If youâre still on Level 6301, could you please share a screenshot of what youâre seeing at the end-of-level screen? That will really help us understand whatâs going on.
Also, let us know which device youâre playing on and if your game app is fully updated.
In the meantime, other players here might also be able to share some tips for this level sometimes a small strategy tweak can make a big difference đ
Letâs see whatâs happening here and take it from there.
Hi @dan1966 đ
That definitely doesnât sound right.
Just to understand properly:
When you finish a level and run out of moves, is the âBuy extra movesâ button not appearing at all, or does something happen when you tap it?
Could you please share a screenshot of the screen you see right after failing the level? That will really help us see whatâs going on.
Also, let us know:
Since a couple of players are reporting something similar, Iâd like to gather a few examples before escalating this.
Thanks for your patience, weâll take a closer look once we have a bit more detail.
For me, the option does not appear at all. Just the option to retry using another life.
Hi @1408835601 đ and thanks for reporting this.
Just to double check, when you run out of moves:
Could you please share a screenshot of the screen you see right after the moves run out? That will really help us understand whatâs happening.
Also let us know:
Weâre seeing a few similar reports, so Iâd like to gather a bit more detail before escalating it further.
Thanks for your help đ
@QueenB
I am experiencing this issue now. I swiped out of Candy Crush and opened it again. I'm still getting "level failed" with no option to buy additional tries.
Same đ
I am still experiencing same issue.
NOT FIXED!!!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, Weâre aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. Weâve reported this to the Studio and itâs now under investigation. If youâre affected, please: Confirm youâre logged into the correct Facebook accountâŚ
