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End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
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Hi everyone 👋
Quick update on this, the team has identified the issue that was preventing the option to buy extra moves (or watch ads) from appearing at the end of a level.
This should now be fixed ✅
Please fully close and restart your game, then try again and let me know if the option is back for you.
If you’re still only seeing “Retry” after restarting, drop a comment and let me know which device you’re playing on so I can follow up.
Thanks so much for flagging this and for your patience while we looked into it!
Me as well. I have been to the play store and updated the game and that didn't help
Still not working on my game - goes immediately to retry
Hello @jbolding and Welcome to this King Community!
This is a recent issue that affected many players, but it should be fixed now.
For more information, view the "Accepted Answer" from QueenB in following post:
Please fully close and restart your game, then try again and reply in that thread if the option is not back for you.
when I fail a level there is no option to continue by paying the gold bars?
I am having the same problem. I have closed the app and restarted my phone.
I am unable to buy more moves as well. I have restarted my device several times and nothing seems to work. What do I need to do to get this fixed?
can’t advance to next game using gold bars
Restarting the game did not work for me, either.
not fixed for me unfortunately. Using an iPad mini. Game logged out and in. iPad switched off and on.still not fixed 25 feb. 8pm uk time
1003158448 game id, iPhone15 with latest updates for phone and game
Have not had ads for about two weeks, able to buy moves with gold
Me as well .The option to buy extra moves not appear at all.
iphone16
Hi! Still happening this morning.
My ID is 15374197229. I am using an iPhone 16 ProMax. Here's hoping you can find a solution! Good luck!
I tried it with both my devices and it's still not working the devices I use are Samsung galaxy F13 and realme nazro N65 my ID:14745460958
It's still not working pls help
Hi everyone and Squirrely_Girl23 👋
Thanks for coming back and letting me know this is still happening on your devices.
Could you please:
You can find your Game ID in the app by going to:Settings (cogwheel) → Account & Help Your Game ID will be shown at the top of that screen.
Once I have a few examples with screenshots + IDs, I can escalate this properly again.
Thanks for your patience 🙏
Still happening for me. Samsung Galaxy 22+
same problem
I am experiencing this issue now. I swiped out of Candy Crush and opened it again. I'm still getting "level failed" with no option to buy additional tries.
As of 3:12 EST this is not fixed on my Android. I have restarted phone and game
@QueenB
