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I should have won but the game ends early and tries to make me buy gold in order to continue, I've had multiple times just finally got one were you can SEE the mistake in time for a screenshot
Oh noooooo… 😫 I did get this mixed this up with the recent “missing extra moves option”issue thanks Alienscar for calling that out and keeping me on track!
I'm so sorry @SunnyZ for the confusion and this issue definitely shouldn’t happen.
As asked before, if you could confirm if this screenshot is recent and if it is, if it has happened more than once on the latest version of the game, we will take it from there 😉
Thanks again for the sharp eyes @Alienscar 👀
so you have the option back.
Hi @QueenB the issue being complained about isn't a missing option, so I wonder if you have misunderstood the complaint.
SunnyZ is complaining that he had two liquorice swirls to collect and each of the remaining swirls should have been removed by the matched orange and blue candy that you can see beside the swirls.
The complaint is the old game finished whilst matched Candy are on the board
Hi @SunnyZ
Just as Christine said, this issue has been fixed so make sure your game app has been updated to the latest version so you have the option back. If that still doesn't help, get back to us with your Game ID and we'll look in to it 😉
👉 How to find your Game ID
We haven't seen this happen in a few months after King fixed it.
Please can you confirm that this screenshot is recent @SunnyZ . When did you take this image? If it's recent this might indicate that the fix no longer works and needs to be looked at again @QueenB
Hi and Welcome to the King Community
Thank you for reporting , In the meantime Close the game , Restart and updated completely and reopen it.
If none of that helps, please reach out to Player Support through your game:
This way our Player Support Team will assist
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
