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I was in 11098 on IOS, cannot move candies, I had to restart the app. When I came back, I lost my progress (gold bar challenge, double rainbow)
@Colorbomb_Collector probably won't see your response unless you tag them @1635002051
As it is the weekend it is highly unlikely they will respond to you anyway.
Please note that the issue of people's games freezing is already being investigated by King
I reached out more than 10+ times but never able to contact or speak with any of the support team. I had to replay lots of stages due to the freeze, wasted hundreds of gold bars. So disappointed.
Hi there, welcome to the Community @1635002051
I understand your concern regarding your lost streaks and I will point you into the right direction.
In order to receive the best possible assistance regarding this, I strongly recommend reaching out to our Player Support team who'll be able to check this further for you. You can reach out directly from the game app or via https://soporto.king.com/
I hope this helps and wish you an amazing day!
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
