Candy Crush Saga

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Did not get gold bar from winning game.

Screenshot_20260315_205603_Candy Crush Saga.jpg

Screenshot_20260315_205321_Candy Crush Saga.jpg

Hello candy crush I did not receive reward gold bars for winning the challenge, can you please credit me please , very disappointing. From Debra Sampson

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kiara_wael

Hi and Welcome to the King Community

Sometimes the rewards from the Episode Races can take a little detour before reaching your game account.

Here's what you can do:

Make sure your game is connected to the internet. Sometimes, a quick connection check does the trick!
If you've already tried closing and reopening the game, the next step is to reach out to our support team. You can contact them directly through the game's settings menu. Tap on the 'Settings' gear icon, then select 'Help Center' and 'Contact Us.'

When reaching out, it would be super helpful to include:

Your game ID or the email address associated with your game account.
The date and approximate time you finished the races.
A mention that you were expecting your gold bars for finishing first in two Episode Races.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Sometimes the rewards from the Episode Races can take a little detour before reaching your game account.

Here's what you can do:

Make sure your game is connected to the internet. Sometimes, a quick connection check does the trick!
If you've already tried closing and reopening the game, the next step is to reach out to our support team. You can contact them directly through the game's settings menu. Tap on the 'Settings' gear icon, then select 'Help Center' and 'Contact Us.'

When reaching out, it would be super helpful to include:

Your game ID or the email address associated with your game account.
The date and approximate time you finished the races.
A mention that you were expecting your gold bars for finishing first in two Episode Races.

Welcome! 👋

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