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Whenever I win Pins, I never receive the correct amount. I am always shorted and it makes it more difficult complete! So frustrating… Makes me want to stop playing!🤬
Hello @Bighead9635, I got some feedback from our Game Experts:
Based on experience you might be receiving the correct amount of Pins, but some of them might be duplicates of Pins already in your collection. New pins are usually indicated by a "New" label and are added to your Pin collection. In contrast, duplicates automatically become sparks, making it look as if not all of the Pins were added, even though they actually were added.
Did you know that use the additional sparks earned to buy even more pin packs and increase your odds of obtaining the missing Pins in your collection?
Hello @Bighead9635 and Welcome to this King Community!
We have not gotten similar reports regarding the Pins in Candy Crush Saga, but I will share your feedback with our Game Experts to see if they can help. In the meantime, can you share information about your device and your Game ID?
We cannot access records for individual player accounts from this Community. So for in-game help it might be helpful to reach out to King's Player Support team. That team will then have the needed information about your account and device.
Please reach out to Player Support through your game:
Please be patient while we look into your issue.
