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Hello please help me I can't play my Candy Crush Saga right now it say to update it but it's not giving me any links any help would be greatly appreciated thanks again
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Hi everyone,
Thanks for your patience, and also for sharing your device details and screenshots.
From what we’ve seen so far, it looks like some older Kindle / Amazon Fire devices may no longer be able to support the latest version of Candy Crush Saga. We’ve reported this to the developers and the team is looking into it, but for now it does not look like there is a quick fix we can offer from the Community side.
If you’re unable to update the game on your current device, you may need to continue on a newer supported device instead.
As a reminder, if your game is connected to a King account or Facebook account, your game progress and Gold Bars should sync when you login on another device. Boosters and win streaks do not transfer between devices, so those may unfortunately be lost.
If you change device and have any trouble getting your progress back, please contact Player Support through the game:Settings > Account & Help > Help Center > select a topic > scroll down > Contact Us
We know this is frustrating, especially when it happens suddenly, and we really appreciate you taking the time to report it.
Let me know if you have any doubts!
Hello @tarynmunro1 you can't update Candy Crush on a Kindle Fire 7.
Fifth generation Kindles run on a modified version of Android 5 and Android 5 is no longer supported by Candy Crush.
How to update candy crush to new version on my kindle fire 5th generation I have cleared cache and I have uninstalled it and reinstalled it and it's not working
It's pants as can't update on some devices.
I logged in on a different one and lost boosters and over 150 saved lives!
My candy crush still doesn't work and the privacy setting page still comes up
…..
Maybe your phone version can't download the latest version of the app
@olaleyetemidayo You will lose your lives and boosters. I wouldn’t do it. Try offloading the app and clearing cache first. Then turn off your device for at least 10 seconds.
Have they come back with an answer yet
Thank you for this info.
Very frustrating that we can no longer do this as I don't have another device currently.
Thanks for the explanation, very helpful 😊.
Edited by CM:⛔️That’s too much personal information - Check our House Rules.
HHow do you update on my fire tablet?
II have the same issue. I am using Amazon fire tablet. Using apps from amazon.
Hello @kenlee1978🤗 A Warm Welcome to the King Community!
I have reported this issue to our Game Experts team as I have noticed few more complaints about the same issue!
Please bear with till they respond after they get back tomorrow🙏🏼
Thank you very much for providing the screenshot @darth_pizza 🤗
Let me ask our Game Experts and find out what you should do in this situation!
They are gone for the day! Hence, please bear with us till tomorrow to receive a helpful response🙏🏼
Hello @cinemen1 🤗 A Warm Welcome to the King Community!
I am seeing this complaint a lot since yesterday! I am on my way to report it to our Game Experts’ team!
Can you please provide below details for the team to look into it:
Thank you for your patience & hope to talk to you further🍫🍫
Ok Please help I can't update my Candy Crush Saga I tried No luck please help thank you
I received a message saying update but no options to update. When clicking on the update button it takes me to other online candy crush games but no option to update.
Having the
Hello @Ekundayo080282🤗 A Warm Welcome to the King Community!
I am sorry to hear that you have been experiencing issues with the game!
If I understand correctly, the game is asking you to update, even after you installed the update? I think I saw couple more complaints today about this issue🤔
Which device you are using to play the game? Also, can you share a screenshot of that update pop-up?
I will look around and see if we do have more complaints! If we do, then I will have escalate it to our Game Experts' team!
Hope to talk to you further🍫🍫
