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How to report a bug?

13

Answers

  • hockeypro
    hockeypro Posts: 5

    Level 2

    Hello, candy crush soda freezes at the map screen on level 1568 ever since I upgraded my Samsung s8 to android 9. Please help.

  • _Elsa_
    _Elsa_ Posts: 37,299

    Hi @hockeypro, thanks for posting here in the community but you might get a quicker response if you start your own message in the Candy Crush Soda Saga community: https://community.king.com/en/candy-crush-soda-saga/categories/support-ccss

  • ani1991
    ani1991 Posts: 5

    Level 2

    Hello,

    I wanted to report a problem I am having while playing and this seems to be a right platform.


    So, there are some levels on which I buy boosters at the last point when I know I won’t be able to pass the level myself and only few or just one move is left.

    I purchase the booster and a bag pops up saying I successfully bought it and how many gold I have, and it freezes there. It never goes back to the game where I can use the booster and pass the level. It freezes until I reopen the app. As a result, I loose a game which I would have won had I used the purchased booster. And I loose money as well because I was not able to use the booster for the reason I bought it.


    Today is the 4th time it happened to me in the last 2 weeks or so.


    The team has to work on this because it is not fair to make me spend money on boosters and don’t let me use them.

  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741

    Hello, @ani1991! You might want to open a new thread in the problem section because this is an old thread and not many people check it.

  • candybite
    candybite Posts: 3

    Level 1
    There is a glitch/bug on level 4593. All the keys have destroyed but LC still locked and unable to complete. Fix it pls.
  • _Elsa_
    _Elsa_ Posts: 37,299
    Hi @candybite you are right!  I just played the level and same thing on my game.  I did a print screen to show you but it's not allowing me to upload it.  I'll see if I can contact someone who can check it out.


  • _Elsa_
    _Elsa_ Posts: 37,299
    Hi @candybite I got word that level does not have a glitch but it's a very tricky level.  I was told that you have to focus only the locks in the right bottom corner and the candy swirl below it.  
  • ewebrat
    ewebrat Posts: 1

    Level 1
    Level 1721 on original game will not let me pass. No matter how many wrapped candy and colour bomb combos I make it does not register them.  How do I get past?
  • istanbul34
    istanbul34 Posts: 2

    Level 1
    During the level 4654, one cherry suddenly disappears, or perhaps never existed ??? where is it? Spending a few boosters, realizing this is not good...

  • _Elsa_
    _Elsa_ Posts: 37,299
    @ewebrat and @istanbul34, your messages are getting lost here.  Please start a brand new message in the support community.  It will definitely be addressed much faster with a new message.


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