Daily Prizes and Rewards

All of a sudden the other day the booster wheel stopped giving me the booster I claimed after my daily spin of the wheel. Why is this now happening on my pc? I only play at King.com and do not use any social media to play my games. Please help and give me my boosters back!!!!

Good Morning and thank you for your reply to my message! Okay, I tried to screen shot and it will not paste into the chat. This is what is happening; every day I get a spin of the booster wheel and a booster is awarded based on which one I land on. So I claim the prize but it never appears in my game and I don't have it to use. Now keep in mind I am playing on King.com via my laptop and am not connecting through any social media outlet as I do not use them. Again this booster is to be awarded daily via free spin of the booster wheel that originally appears in the lower left section of the episode window. When I click on that it brings up the spinning wheel, I press stop, and it stops on a prize, I claim that prize but never get it awarded for use in my Candy Crush game. 

Hi @Bonnie_Snow, are you playing the game on king.com?  Could you possibly play the game through Facebook and try Firefox or Chrome.  Stay away from Internet Explorer because it might not work for you.

First of all, it's not "my" website.  I am just a volunteer who comes to help with the questions.  I don't have all the answers but I try to find out if I can.