Why is my bonus (Candy Fish, Color Bombs& Roller) not credited from the wheel spin??

@darlam and @Peewee, great news that they are working now! I was told by the community manager that it would be fixed this week so kudos to our studio!

Peewee said:

Thank you Elsa, you did answer my initial question, explaining why I was not getting my bonus boosters. The sample of the old version of the CC game next to the new version let me know I do have the old version of the game. Thank you again.

So were you able to switch to the new version and getting it going again? If so, can you please check off my answer as accepted?

Thank you Elsa, you did answer my initial question, explaining why I was not getting my bonus boosters. The sample of the old version of the CC game next to the new version let me know I do have the old version of the game. Thank you again.

All comments

@darlam and @Peewee, great news that they are working now! I was told by the community manager that it would be fixed this week so kudos to our studio!

I rebooted my PC, deleted & reloaded the new version of CC saga, and my game seems to be working correctly and gave me a spin wheel booster prize today. Thank you to Elsa & Mercerik for all your help.

My game is now working correctly, giving the prizes won

Peewee said:

Thank you Elsa, you did answer my initial question, explaining why I was not getting my bonus boosters. The sample of the old version of the CC game next to the new version let me know I do have the old version of the game. Thank you again.

So were you able to switch to the new version and getting it going again? If so, can you please check off my answer as accepted?

Thank you @Khaos for adding the link.

@Peewee, @darlam, @Coug,chances are you are not getting anything because you are either playing the game on king.com which is the old version using Flash, or if you are on Facebook your game might have gone back to the old version. You can try to fix this by following this blog: https://community.king.com/en/candy-crush-saga/discussion/255530/not-getting-your-rewards-daily-spinning-wheel-not-giving-you-the-prizes/p1?new=1

Khaos

There's a thread at the top of this board that might help you. Here's the link https://community.king.com/en/candy-crush-saga/discussion/255530/not-getting-your-rewards-daily-spinning-wheel-not-giving-you-the-prizes#latest

Coug

I'm having the same problem. Very discouraging. Anyone have a solution?

I have the same problem. What is the solution?

Accepted answers

Peewee said:

Thank you Elsa, you did answer my initial question, explaining why I was not getting my bonus boosters. The sample of the old version of the CC game next to the new version let me know I do have the old version of the game. Thank you again.

So were you able to switch to the new version and getting it going again? If so, can you please check off my answer as accepted?

@darlam and @Peewee, great news that they are working now! I was told by the community manager that it would be fixed this week so kudos to our studio!

All comments

I have the same problem. What is the solution?

Coug

I'm having the same problem. Very discouraging. Anyone have a solution?

Khaos

Thank you @Khaos for adding the link.

Peewee said:

Thank you Elsa, you did answer my initial question, explaining why I was not getting my bonus boosters. The sample of the old version of the CC game next to the new version let me know I do have the old version of the game. Thank you again.

So were you able to switch to the new version and getting it going again? If so, can you please check off my answer as accepted?

My game is now working correctly, giving the prizes won