Wheres my 20 minutes of Pinata gone

Question

After you play a level unsuccessfully several times a train comes along

offering boosters if you pass with the next attempt. After a while

(normally when you can buy between 175 and 255 additional moves for 10 gold bars) you get a train offering 20 minutes of pinata. However, on

several occasions in the last few weeks I've completed the level but not

gotten the Pinata booster. Is this a known issue, as I'm fed up using

gold bars to buy additional moves only to be left without the additional

prize.

stephanie2024 · Answer

@christinewupp Thanks for replying. I didn't realize that the player support was the same as the Customer Care. Yes, I have reached out to them before. They did send me a reply today, but it's pretty much the same answer I continue to get whenever I post it to the Moderators. So, at this point, I'm pretty much fed up with the BS that the game is all about.  There's really no reason for me to continue playing, unless they give me back the things I need, and get rid of that🤬 wheel of fortune!

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3565543#Comment_3565543

Hello @stephanie2024 I am surprised you ask because I thought you'd contacted player support before on various issues. How did you contact them in the past if not via this form?

The link is a method to contact player support. I don't know what exactly it is for, because I don't have anything to do with King, but the list of issues to choose from gives you some idea. If you use it make sure you include your player ID, so they know which account you are. The replies are mostly by bots and automated. Whether you get the attention of any humans depends on your type of complaint. I think though even if there are only AI now it's worth complaining to them. The more players that complain about the same issue or glitch, the more likely that this will get noted. But that's just my best guess. As I said: I don't know how King handle the complaints that get sent to player support.

stephanie2024 · Answer

Can I ask you a quick question @christinewupp . Is the link you posted below, only for players that have spent money and are having issues? Just wondering, because I would like to send them a complaint, but wasn't sure they can answer any kind of complaints. Thanks!