Levels gone!

Question

So I have been playing Candy Crush for approx 13 years. I got to level 8250 or something like that. I played before I fell asleep last night, and when I woke up today my levels were gone… Right back to level 1! What happened? I was still logged in with my user account. I have tried to log out and in again several times, deleted the app and reinstalled it… Suddenly I got 925 levels, but that is still far from where I was. How do I fix this??

kiara_wael · Answer

Hi and Welcome to the King Community

If you still don't see the right level please force close the game, wait a few seconds, and then reopen it and play one level. If that doesn't work then please sign out of your Facebook/Kingdom account, close the game, reopen it and then sign back in again - sometimes it just needs a little nudge to make sure the level loads correctly.

If the issue persists, after reconnecting, please email this to our Player Support Team here and tell your Game ID there.