How to report a bug?

hockeypro · April 2019

Hello, candy crush soda freezes at the map screen on level 1568 ever since I upgraded my Samsung s8 to android 9. Please help.

_Elsa_ · April 2019

Hi @hockeypro, thanks for posting here in the community but you might get a quicker response if you start your own message in the Candy Crush Soda Saga community: https://community.king.com/en/candy-crush-soda-saga/categories/support-ccss

ani1991 · April 2019

Hello,

I wanted to report a problem I am having while playing and this seems to be a right platform.

So, there are some levels on which I buy boosters at the last point when I know I won’t be able to pass the level myself and only few or just one move is left.

I purchase the booster and a bag pops up saying I successfully bought it and how many gold I have, and it freezes there. It never goes back to the game where I can use the booster and pass the level. It freezes until I reopen the app. As a result, I loose a game which I would have won had I used the purchased booster. And I loose money as well because I was not able to use the booster for the reason I bought it.

Today is the 4th time it happened to me in the last 2 weeks or so.

The team has to work on this because it is not fair to make me spend money on boosters and don’t let me use them.

Crimson_Dawn · April 2019

Hello, @ani1991! You might want to open a new thread in the problem section because this is an old thread and not many people check it.

candybite · April 2019

There is a glitch/bug

on level 4593. All the keys have destroyed but LC still locked and unable to complete. Fix it pls.

_Elsa_ · April 2019

Hi @candybite you are right! I just played the level and same thing on my game. I did a print screen to show you but it's not allowing me to upload it. I'll see if I can contact someone who can check it out.

_Elsa_ · April 2019

Hi @candybite I got word that level does not have a glitch but it's a very tricky level. I was told that you have to focus only the locks in the right bottom corner and the candy swirl below it.

ewebrat · May 2019

Level 1721 on original game will not let me pass. No matter how many wrapped candy and colour bomb combos I make it does not register them. How do I get past?

istanbul34 · May 2019

During the level 4654, one cherry suddenly disappears, or perhaps never existed ??? where is it? Spending a few boosters, realizing this is not good...

Image: https://us.v-cdn.net/6030983/uploads/editor/86/ase2p7534qxa.jpg

_Elsa_ · May 2019

@ewebrat and @istanbul34, your messages are getting lost here. Please start a brand new message in the support community. It will definitely be addressed much faster with a new message.

https://community.king.com/en/candy-crush-saga/categories/support

How to report a bug?

Answers

Categories