Not getting bonus items

@jeanjalon - Welcome to our great Community, where you can take part in contests (win gold bars), games and discussions and hopefully receive help with tricky levels or problems with the games.  In order to help you better can you please tell me what platform you are playing on (PC, tablet, phone) and the operating system?  Also when you are talking about bonus items - do you mean boosters you win from sugar drops or the daily wheel or something similar?  The more information you provide, the better someone will be able to help you.