Not loading on Firefox

NancyJeanRasche · May 2019

I play candy crush on my firefox facebook. It stopped loading 4 days ago after it says connecting to a social network

Sukanta_Biswas · May 2019

Image: https://us.v-cdn.net/6030983/uploads/editor/sf/xevsbgd5h8cb.jpg

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

Check some troubleshooting here

Check your browser update.
Clear browsing data (all time) > Restart your device
Check your game is active. Open Facebook setting > App & website > candy crush saga > Edit > Save.

Give me feedback after checked.

NancyJeanRasche · May 2019

The problem still is not solved! My candy crush is active, it just wont load

mercerik · May 2019

@Nancy_Jones-2

Hi Nancy! Welcome to the Community!

I answered a similar issue on Firefox Connection with Facebook this morning with this link: https://community.king.com/en/candy-crush-saga/discussion/comment/378331#Comment_378331
Firefox seems to be problematic these days. To make this problem go away, would you be willing to uninstall Firefox and switch to Google Chrome instead? Just go to Google, download and install the App. Make sure that it is fully updated and you're good to go. I've used Chrome for years and never had a single problem at all. If I were in your situation and my browser is very uncooperative, I would easily switch over to a problem free one. Besides, they are free to use.

Hope this help!

Thanks!

_Elsa_ · May 2019

I just opened the game on Firefox and I had no problem. I do not like using Chrome at all. Another suggestion would be to play on Opera.

Pinguu · June 2019

I had this problem too. You can fix it by removing the new Facebook Container add-on.

_Elsa_ · June 2019

Pinguu said:

I had this problem too. You can fix it by removing the new Facebook Container add-on.

Is this what you are referring to?

Image: https://us.v-cdn.net/6030983/uploads/editor/qw/lef92hc7w5dc.png

Pinguu · June 2019

Elsa said:

Pinguu said:

I had this problem too. You can fix it by removing the new Facebook Container add-on.

Is this what you are referring to?

Yes, that's it.

_Elsa_ · June 2019

So I guess then we have to allow Facebook to track the websites that we visit and then see those stupid pictures/ads! I guess we have to weigh them - not able to play vs getting those stupid ads! Thanks for letting me know @Pinguu and I am going to save this picture just in case someone else has this problem.

Not loading on Firefox

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