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All inventory disappear
After updation with your latest update,
Today I was playing level 4460, during play, app suddenly hang, and mobile also hanged with the game, after waiting few second, my device restarted directly from your game page.
I have open the game, I found my all boosters are completely gone, the color bombs, fishes, everything what I had in my inventory, it was gone, dont know where.
Restarted many time, trying logout and login with facbook sync, nothing worked.
It was the bug who remove all my boosters from inventory.
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Answers
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My user ID is 13159708940
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Is there anyone to help???
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Same problem here!!!!!! I emailed the support team but no replies yet0
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I also mailed to support team but there is no human to resolve the problem, received some auto generated email replies suggested join community.
Worse support0 -
Hi @taakash @Hanh and welcome to our adorable Community 😊 Once you fill in the support form, you will receive an automated email message. You need to reply to that message in order for the team to reach you. If you don't reply, they won't reach so please be sure you did. Thank you for your understanding. Have a wonderful day 🤗0
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Dear @firebombmarkus
After posting in forum,had I had received only auto generated email confirmation mail from support, which I had replied, other then that I haven't received any mail, I have already posted my problem which displayed to all,,I will be happy after get the solution instead off filling forms or replying the confirmation mails,
Thank you.0 -
@taakash I completely understand what you talk about. Let me just tell you more about the boosters we earn during the game. They are stored on our device's memory. This way we can reach them even if we are offline. Unfortunately, if we change the device, reinstall the game we will lose all of the boosters. Sometimes, even when the device crashes like in your case, it can happen that device memory is messed up and your boosters are gone. I know this is inconvenient but there is nothing we can do about it. I am also a player and I know how it feels. Because of this, we don't recommend collecting a lot of boosters, and it's better if you just use them while playing. Here are some tips on safeguarding your boosters.
https://community.king.com/en/candy-crush-saga/discussion/252961/safeguarding-your-collected-boosters
The only thing I can really do is to elevate this to our Community Manager and they will contact you about this and try to find the best solution. Please note that it's weekend and they are out of the office until Tuesday but they will reach out to you as soon as possible. Thank you for your understanding.
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Dear @firebombmarkus,
Many thanks for your replies, suggestions, and precious time.
Candy crush saga is the only game what I have been playing since 2014,
It happens first time,
No issue, it is just a game.
Thanks again brother.
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@taakash You are more than welcome. I know it was hard to reach someone to solve your game issues but it's easier now when we have this Community. There is a whole team of volunteers like me, we are called Superstars and we are here to help players. Don't hesitate to ask if you need help or assistance with something. I hope you are enjoying this Community 🤗 Keep crushing 🍭0
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ooh sorry @taakash0
