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obscurejc
obscurejc Posts: 2 Newbie
Something is wrong with my account. In saga, I’m unable to login. I get an “oops an unknown error has occurred.” I was also unable to login to this kingdom account, so I had to setup a new account in order to ask this question. Through out the process of try to troubleshoot this issue, I have now lost my level on my device (level 1291). Is there anyway to get my level back?

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  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889 Community Manager
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    Hi @obscurejc :waving:

    It sounds like you're having an issue with the account itself. I would recommend contacting the Player Relations Team here. 

    To make sure your account issue ticket goes through, be sure to select "Problems with game" as your topic and "Game didn't save" as your subtopic.


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