Hi @ghazal and welcome to our adorable Community 😊 Thank you for making a screenshot. Can you please tell me which device and OS are you using for playing this game?
It's so annoying right?! I have emailed support numerous time about my 2 problems but keep getting refered here. No resolutikn for either problem... very frustrating!!
Hi @pwalsh and welcome to our adorable Community 😊 I am sorry you are having this issue. I will ask you and @ghazal to try some troubleshooting steps for android and let me know if it helps.
I did all this and even completely eliminated the game and re-installed it, I only once won the prize and all the previous prizes were destroyed except for the gold bullion