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Jelly_Jenny · April 2019

marise said:

Boa noite.
Comprei 20 moedas e vinha com bonus. 20 barras em dinheiro recebi, mas o bônus não. Como q faço?

hi @marise and welcome to Community! Our language here is English so everyone will be able to understand. Please see our house rules here. Once you have reported in English our Community is happy to help out

Thanks for understanding.

firebombmarkus · April 2019

Hi @marise and welcome to our adorable Community 😊 As @Jelly Jenny said we use only English language here so we can understand each other better and provide more help. Please make a new post in English. You can use a translator if necessary. Thank you for your understanding. We are looking forward to hearing from you again. Have a wonderful day 🤗

smlong · May 2019

I was charged for the piggy bank but a message came up error and I never received gold bars.

Jelly_Jenny · May 2019

Hi @smlong and welcome to Community

Sorry to hear that happened to you

If you didn't receive your Gold Bars I recommend checking out this page on how to request for a refund or compensation. I hope that helps!

justinhenson · June 2019

Look i just paid $7 and didnt get my gold. Eigher want a refund or my gold

firebombmarkus · June 2019

Hi @justinhenson and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.

https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

shusha55 · July 2019

I did not receive my "piggy bank" that I paid for on 6/29/19. I have my emailed receipt. It also shows up under my "Account Purchase History". I have tried restarting the app and restartimg my phone, all at your suggestion. I just want the piggy bank or my money, preferably the former the order number is Order number: GPA.3381-4027-9052-58628.

firebombmarkus · July 2019

Hi @shusha55 and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.

https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase

I hope this will help you. Have a wonderful day 🤗

ppoynter · July 2019

I have paid for gold bars 3 times and never received them. Total of $6.39. Please refund or give me the bar.

firebombmarkus · July 2019

Hi @ppoynter and welcome to our adorable Community 😊 I am so sorry you are having purchasing issues. Please follow the link in my post above and you will see what to do. Let me know if you need assistance.

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