Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I have have the special event.

I have the newest update as of n
6/24 running on lg thinq phone. Same version as my wife, but I don't have the special bubblegum level, nor do I have the watch video option to get extra lives.

I emailed support and they sent me here.

To Ask Your Question:

Accepted answers

All comments

PummyRaj

neuman1812 said:

Thank you! Sorry for posting in the wrong place.

I wasn't aware this was a limited thing. My wife asked me why my version didn't have it. I couldn't figure it out. She has the Google Pixel 3, I have the LG G7. Oh well. Guess I'll just wait.

It is completely alright @neuman1812

Like I have mentioned above, I can request the Community Managers to move this thread to Candy Friends

Hoping for the best! Have a nice rest of the day and great week ahead!

neuman1812

Pummy Raj said:

Hello @neuman1812, Hearty Welcome to the Candy Crush section of our friendly King Community

I am sure you are asking about the Bubble Gum Troll event in Candy Friends game!! This is the original Candy Crush area. But, it is OK, I can request the Community Manager to more this thread to Candy Friends Category

Now, with regards to your questions:
1) I am very sorry to inform you that the Bubble Gum Troll event is NOT available for all of the players. Very few people will not be able to receive the event due to technical issues, I think!! But, I hope you will be seeing and gain him with the regular sticker system!! Not sure what King's plans are... just a thought!!

2) With regards to the "Watching Videos for Extra Life" -- this is a test feature that is available for very few players. All of us will not have it in our games!!
Only thing we have to do is make sure that we have installed all the latest updates from time to time. We never know... you and I might see those Ads very soon in our games

Hope this made sense! Please post back if you need further clarification!

Thank you for posting in the Community! Have a nice day/evneing!

Thank you! Sorry for posting in the wrong place.

I wasn't aware this was a limited thing. My wife asked me why my version didn't have it. I couldn't figure it out. She has the Google Pixel 3, I have the LG G7. Oh well. Guess I'll just wait.

PummyRaj

Hello @neuman1812, Hearty Welcome to the Candy Crush section of our friendly King Community

I am sure you are asking about the Bubble Gum Troll event in Candy Friends game!! This is the original Candy Crush area. But, it is OK, I can request the Community Manager to more this thread to Candy Friends Category

Now, with regards to your questions:
1) I am very sorry to inform you that the Bubble Gum Troll event is NOT available for all of the players. Very few people will not be able to receive the event due to technical issues, I think!! But, I hope you will be seeing and gain him with the regular sticker system!! Not sure what King's plans are... just a thought!!

2) With regards to the "Watching Videos for Extra Life" -- this is a test feature that is available for very few players. All of us will not have it in our games!!
Only thing we have to do is make sure that we have installed all the latest updates from time to time. We never know... you and I might see those Ads very soon in our games

Hope this made sense! Please post back if you need further clarification!

Thank you for posting in the Community! Have a nice day/evneing!

Happyjack23

What is the. Video option?

Accepted answers

All comments

Happyjack23

What is the. Video option?

PummyRaj

Hello @neuman1812, Hearty Welcome to the Candy Crush section of our friendly King Community

Hope this made sense! Please post back if you need further clarification!

Thank you for posting in the Community! Have a nice day/evneing!

neuman1812

Pummy Raj said:

Hello @neuman1812, Hearty Welcome to the Candy Crush section of our friendly King Community

I am sure you are asking about the Bubble Gum Troll event in Candy Friends game!! This is the original Candy Crush area. But, it is OK, I can request the Community Manager to more this thread to Candy Friends Category

Now, with regards to your questions:
1) I am very sorry to inform you that the Bubble Gum Troll event is NOT available for all of the players. Very few people will not be able to receive the event due to technical issues, I think!! But, I hope you will be seeing and gain him with the regular sticker system!! Not sure what King's plans are... just a thought!!

2) With regards to the "Watching Videos for Extra Life" -- this is a test feature that is available for very few players. All of us will not have it in our games!!
Only thing we have to do is make sure that we have installed all the latest updates from time to time. We never know... you and I might see those Ads very soon in our games

Hope this made sense! Please post back if you need further clarification!

Thank you for posting in the Community! Have a nice day/evneing!

PummyRaj

neuman1812 said:

Thank you! Sorry for posting in the wrong place.

I wasn't aware this was a limited thing. My wife asked me why my version didn't have it. I couldn't figure it out. She has the Google Pixel 3, I have the LG G7. Oh well. Guess I'll just wait.

It is completely alright @neuman1812

Like I have mentioned above, I can request the Community Managers to move this thread to Candy Friends

Hoping for the best! Have a nice rest of the day and great week ahead!

Quick Links

Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks