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Gold bars disappeared
I'm playing on king.com. I had 11 gold bars and today I saw that only 1 is left. I contacted king support and got an email response where I'm told to post my issue on Kingdom Community. The answer gives no sense but, nonetheless, I post it here. What can I do to have this gold bars back again? Thank you for any help.
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Best Answers
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Hello again @idila, Thank you for writing back
Actually, the King ID and Facebook ID are different. Here is the link for you to find the ID number from Facebook account
https://www.facebook.com/help/1397933243846983
Please save this link for future purposes as it is the same way to find the ID for all games you play
Talk to you soon! Have a wonderful day/evening!5 -
Hi @idila
I have sent you a private message regarding your Gold Bar transactions. You will find your inbox from the top right corner
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Answers
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Hello @idila, Hope you are having a nice day and enjoying your games
First, I would like to make sure about the game you had this issue... is it the Candy Crush OR Candy Friends? I just looked at your other posts and you play both of these games (just like me )
Missing of 10 Gold Bars sounds like you might have bought the extra moves!! But, if you are in doubt, we can make sure with the Community Team. For that, we will be needing your game user ID number.
I am giving you the link to find your Candy Friends ID https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
Talk to you soon! Have a nice rest of the day/evening!1 -
Hallo Pummy Raj, thank you very much for your quick response. I got the link to this page from the email of the Candy Crush Saga Customer Care. But you are right: the issue refers to Candy Crush Saga (and not to Friends).
Yes, 10 gold bars sounds like I would have bought extra moves. But I haven't, at least not conscious. If I failed button then ok, but I think I haven't because I didn't see the adding of moves.
I couldn't find my users ID on king.com but on facebook. I think it is the same because the games are synched, isn't it?1 -
Hello again @idila, Thank you for writing back
Actually, the King ID and Facebook ID are different. Here is the link for you to find the ID number from Facebook account
https://www.facebook.com/help/1397933243846983
Please save this link for future purposes as it is the same way to find the ID for all games you play
Talk to you soon! Have a wonderful day/evening!5 -
I found my ID number, thank you. What can I do now?1
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Hello @idila, Hope you are having a nice weekend
Great that you found your ID number. You just post it here
The Community In-charge will be able to look into your account on Monday or Tuesday as they do not work in the weekend!
Please let me know if you have need further assistance
Hoping for the Best! Have a nice day/evening!0 -
Thank you very much. The facebook ID number is 100002141902684.0
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Hi @idila
I have sent you a private message regarding your Gold Bar transactions. You will find your inbox from the top right corner
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Thank you very much, Jenny
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Hi! All my gold bars are gone, i have not used any of them 2day. plz replace them.0
