All my Facebook friends have disappeared!!

LilyMay · June 2019

All my Facebook friends have disappeared and they have been replaced with 'imaginary' friends. I have checked my settings and Facebook is showing as active on Candy Crush. I still have the lives Facebook friends have sent me but their profile pictures are blank. I want to be able to send friends lives and see their progress also we compete against each other to see who can reach number 1 in "levels this week" which made us all competitive and the game more addictive.

firebombmarkus · June 2019

Hi @LilyMay and welcome to our adorable Community 😊 I am not sure why is this happening to be honest. Can you please tell me which device and OS are you using for playing this game?

LilyMay · June 2019

Hi, I use my phone Sony Xperia model E6653. OS android version 7.1.1. I forgot to mention my Facebook profile shows in the game, thanks appreciate your help

firebombmarkus · June 2019

You are welcome 😊 @LilyMay I will post some troubleshooting for Android. You can check it out and see what is happening.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

I would first suggest to log your game out of the Facebook account and then log in again. Let me know if these steps helped.

LilyMay · June 2019

Hi, Thank you for your reply. I uninstalled the app, re-installed and connected to Facebook and I am now seeing my friends. Thanks again

firebombmarkus · June 2019

Excellent! Thanks for letting me know 😊 @LilyMay

Luch4146 · July 2019

Incredible! I did everything this discussion tells me to do and still nothing! So upset cuz I deleted the app and now I’m starting back at level 1!!!!

firebombmarkus · July 2019

Hi @Luch4146 and welcome to our adorable Community 😊 I am sorry this is happening to you. Did reinstalling the game help? As for your levels, please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back

I hope this will help you. Have a wonderful day 🤗

All my Facebook friends have disappeared!!

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