Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 1
@Jlcasias Hi and welcome, I use iPhone myself to plat the game and i have never experienced this issue with my device, would check your device is up to date and game is up to date and log out and restart your device then log back in to see if this solves your issue
Thank you