Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Last update ?

Ever since the last update on July 3rd my profile picture doesn't show but my friends do. The game is running like molasses. I am on level 3957 and have cleared all of my history ect. Please help!!

To ask your Question:

Accepted answers

All comments

Barb_Howard

@Elsa. I'm not sure what I'm going to do if I don't get everything back😢. I hope you have more luck than me!!

Creative_Elsa

OMG! I went into the game today and you can see my trophy but it's stuck on the bottom and you can hardly see it at all. My Dynamic Duo took over 10 minutes to find a buddy and then I closed out the game.

Barb_Howard

@Elsa. Hi Elsa. I hope that you got some sleep last night!!! I couldn't help myself lol,so I went into the game again. Not only are all of my boosters gone but also the hands..flying saucers and hammers are gone too!!!

Creative_Elsa

@Barb_Howard, I just wrote you in your other message but I want to post the print screen here because on my Windows 10 I just lost the trophy, like you! I sent a message to @Jelly Jenny so she should be checking out this message when she gets back in to the office.

Image: https://us.v-cdn.net/6030983/uploads/editor/s0/qf53nnbdmdvf.png

PummyRaj

Barb_Howard said:

In the first one it shows no events in a week like Didi..spacebot..Tiffi and her space ship and no extra moves given. 2nd shows no faces on the Fantastic Five. 3rd shows no gold cup below spinning wheel. I have logged out and back in. I have cleared my history and nothing works. Please help!!

Hello @Barb_Howard, Hope you and your family are doing well

I read your comments above. First of all, I am glad to see that you have figured out how to post the Screenshot (Yay)

I can help you with some of your questions --->
1) No Events --> Looking at the screenshot, I am assuming that the "Space Race" event is running for you currently; I am seeing Didi / Rami only once a month. So it is like -- one week Space Race, then the Star Chase. them Space Race, then Didi or Rami (hope it made sense!)

2) No Faces on Fantastic Five --> It is not a problem on your device or with your game! I am thinking this could be a loading issue which happens to many players (including you and me). If you remember and if you still have the Dynamic Duo -- It used to take a long time to load!! So, think this Fantastic Five also like that. As long as it collects the points after you won the levels and gives you reward from all 3 Gift boxes, we should be good

3) From your above comments, I did not catch witch device you are using to play the game. But, whatever it is... if you do not see the Gold Cup, do not worry! It is just loading issue. Give it some time to load (at least 15 minutes in my experience)... and longer if you are on PC. If you still don't see it, then close the App --> Disconnect from WiFi --> Clear Cache --> Turn Off device for 5 - 10 minutes and turn it on --> Connect the WiFi again and open the game App. This usually clears any and all loading issues in my game and it should for you too!!

** If you do not see that Gold Cup for longer time -- more than 2 days, then only you should be concerned.

4) With regards to Tiffi and her Space Ship or Love Letters, etc., this feature is not available anymore. If it is still there, it's only for very few players. So, please do not worry about not seeing it at all.

5) In one of your comments, you wrote you don't have "spinning for extra lives" anymore... Did you mean the Free spin for Extra moves? If it is, unfortunately, this feature is available to only few players now

I used to have it long time ago!!

** If it is for extra lives, I have heard about the free Ad videos but not Spinning wheel though!! It definitely sounds like a "Test Feature" available for only set of players!!

Please let me know if I can be of further assistance!

Hope this helps! Have a nice day/evening!

Barb_Howard

@Sukanta_Biswas. Why do I not have the GOLD cup any longer??? I don't care about Dexter. Why is Didi or spacebot or Tiffi and spaceship not coming up???? I have no Gold cup!!!

Sukanta_Biswas

Barb_Howard said:

@Sukanta_Biswas. You said level 3309 I would get another chance. I am on level 3973??

From Level 3309 you can get lots of color bombs, which will help you win your weekly race dexter 😜

Barb_Howard

@Sukanta_Biswas. You said level 3309 I would get another chance. I am on level 3973??

Barb_Howard

@Sukanta_Biswas. Why do I not have the golden cup that is usually below the pink spin wheel?

Sukanta_Biswas

Barb_Howard said:

@Sukanta_Biswas. What do you think is wrong with my game?

I could not find any errors in your game, all right 😊But whatever seems to be your problem, I'm doing some analysis👇

Your internet is running a little slow.
You are playing the game syncing with the Kingdom account, You have not been getting regular Lives for some problems of kingdom. King is trying to solve it.
For the same reason your default friends avatars are not visible. It does not matter to fear 😜
Your avatar is visible so the game is being synced with the server.
All your fun events are on, you have not received the prize for being in number 7 on the Space Race. The Reward can be given at first place.The 3309 level will help you next time 😋

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
Good day 🙏😊

Barb_Howard

@Sukanta_Biswas. Any answers for me??

Barb_Howard

@Sukanta_Biswas. Please see my comments

Barb_Howard

@Sukanta_Biswas. What do you think is wrong with my game?

Barb_Howard

In the first one it shows no events in a week like Didi..spacebot..Tiffi and her space ship and no extra moves given. 2nd shows no faces on the Fantastic Five. 3rd shows no gold cup below spinning wheel. I have logged out and back in. I have cleared my history and nothing works. Please help!!

Sukanta_Biswas

Hello @Barb_Howard
I saw your screenshot, say again what you want to know? 😜

Barb_Howard

@Jelly_Jenny

Barb_Howard

I think I have somewhat figured it out but how do I send it?

Barb_Howard

So sorry Jelly Jenny. Could you explain a little better? I'm computer challenged lol

Jelly_Jenny

Hi @Barb_Howard Sorry to have missed your reply - if you do not tag any of us, we might miss your comment.

You can tag Community member by adding @-sign and then start writing their name.

You can take a screenshot like this.

And attach the screenshot by using this icon to "choose files".

Image: https://us.v-cdn.net/6030983/uploads/editor/xq/nmgc4v8kbf72.png

Barb_Howard

Anyone Please

Accepted answers

All comments

Sukanta_Biswas

Hello @Barb_Howard
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Please try these steps first 👇
Log out game > Restart your device > Log in again.
If you do not have the solution, check the following troubleshooting

App updates can bring improvements that could fix your issue.
To see and get updates for your apps:
Open your device's Play Store app Google Play.
Tap Menu Menu and then My apps & games.
Apps with available updates are labeled "Update."
If an update is available, tap Update.
If more updates are available, tap Update all.

Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.
To clear the cache for the app:
Open your device's Settings app Settings app.
Tap Apps & notifications.
Tap the app. If you don't see it, first tap See all apps or App info.
Tap Storage and then Clear cache.
Let me know 😎

Barb_Howard

I have done everything you asked me to do to no avail!!!! Very very frustrating!!

Sukanta_Biswas

Barb_Howard said:

I have done everything you asked me to do to no avail!!!! Very very frustrating!!

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

Barb_Howard

Not only is it still doing the same thing as before but now there are no Fun Events or spinning for extra lives!!!!! Please Please help😫

Jelly_Jenny

Hi @Barb_Howard

Could you let us know what's the make and model of your device? Also a screenshot showing how the game looks like would help.

Thanks

Barb_Howard

How do I send a screenshot?

Barb_Howard

Hello Elsa. I know I can count on you and that you can help me!!! Please!!

Barb_Howard

Could someone acknowledge me PLEASE

Barb_Howard

Anyone Please

Jelly_Jenny

Barb_Howard

So sorry Jelly Jenny. Could you explain a little better? I'm computer challenged lol

Barb_Howard

I think I have somewhat figured it out but how do I send it?

Barb_Howard

@Jelly_Jenny

Sukanta_Biswas

Hello @Barb_Howard
I saw your screenshot, say again what you want to know? 😜

Barb_Howard

@Sukanta_Biswas. What do you think is wrong with my game?

Barb_Howard

@Sukanta_Biswas. Please see my comments

Barb_Howard

@Sukanta_Biswas. Any answers for me??

Sukanta_Biswas

Barb_Howard said:

@Sukanta_Biswas. What do you think is wrong with my game?

I could not find any errors in your game, all right 😊But whatever seems to be your problem, I'm doing some analysis👇

Your internet is running a little slow.
You are playing the game syncing with the Kingdom account, You have not been getting regular Lives for some problems of kingdom. King is trying to solve it.
For the same reason your default friends avatars are not visible. It does not matter to fear 😜
Your avatar is visible so the game is being synced with the server.
All your fun events are on, you have not received the prize for being in number 7 on the Space Race. The Reward can be given at first place.The 3309 level will help you next time 😋

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
Good day 🙏😊

Barb_Howard

@Sukanta_Biswas. Why do I not have the golden cup that is usually below the pink spin wheel?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Stuck after finishing level with no "X" or “Next” button - Edited by CM: Reported to the Studio!
No “X” button, no “Next” button, and no ways to get rid of it. Could it be that pressing the buttons too quickly caused this?
Yeti's Draw: Can't collect ticket, and can't scratch tickets - Edited by CM: Under Investigation!
Hi, I finished 23 tickets of the Yetis Draw out of 25 , still have 2 only to reach the big prize. But all tickets disspaeared on the board game and not appearing near the level number anymore. Where did they go ?
Recent Crashes 2/21/26 - (Edited by CM: Under investigation)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…