Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
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Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

new "cinema design" 👎👎

The Daily Treat calendar disappeared 2 days ago but returned today along with a new design when I open the game. Guessing that's no coincidence.

Is this another new design feature King plans on rolling out? Cuz I have to say, much as I like the idea of a Candy Crush movie, I don't like the black borders surrounding the top & bottom of the game. Everything's now way too cluttered and smushed together. REVERT

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Comments

@Elsa Yup, 3. I wanted to post a shot, but with the crazy zoom, all 3 won't fit in the frame at once.

@Jelly Jenny The zoom issue clearly cannot be intentional. Here's my shot of the current display. Resizing has no effect on it. King needs to do some serious overtime. Now King.com and the app version are messed up. I'm glad levels themselves play fine, but with all these bugs I definitely won't play the game for long on any given day. You can pass that message on.

Wow you got 3 of them? How lucky you are!

btw thanks for the now triple Treat Calendars, King. 😎

I'm at work so can't make a screenshot but can confirm my game display looks like @Elsa 's. The trophy is cut off, and there are other weird issues with things having crazy zoom.

Here is the video:

https://youtu.be/IWcKMimFqCo

@Elsa would you do me a favor and make a little video:

- Opening the game app from scratch
- When you're on the game map, turn the game to full screen from the same icon on the right upper corner
- After doing that, minimize the game again from the same icon.

Thanks 🙌 (You have replied to both threads, you can reply on one of them

@Jelly Jenny I just went into my Microsoft settings to update the game. My map does not look like your map in full size or partial. The trophy is not visible like you are showing in your image above. So do they have plans on moving the three things on the right side up higher?

Image: https://us.v-cdn.net/6030983/uploads/editor/1o/msj052ks0237.png

Image: https://us.v-cdn.net/6030983/uploads/editor/vd/16ps1guokl5c.png

@Deryck @Elsa

Apologies I misspoke earlier - the black boarders weren't part of the pink cubes issue, but from now on the game keeps the cinematic 16:9 ratio even when it's not in full screen mode. This means the game will have black boarders to fill out the space.

However the full screen mode will have the ratio without boarders and all items on the game board are aligned like they would be on other platforms.

Here's where you turn the full screen mode:

Image: https://us.v-cdn.net/6030983/uploads/editor/tg/iolhmeln1ggq.png

@Jelly Jenny But not the duplicate Treat Calendars? That'll stay. rite? rite? 😏

Thanks @Elsa

Both black boarders and pink cubes are being looked into. Hopefully it will be all sorted out soon 🤞

And that is why we have Superstars along with the management team!

When it's the weekend and I know that management won't be able to see these things and it's creating a lot of messages in the community I jump on it by completing the contact form. Usually I just get back a message saying that they will notify the studio on Monday so this message completely surprised me today!

@Elsa Woohoo! I'm shocked - shocked I tell you! - you got an actual response. 😛 Even more, that the issue was acknowledged and it's being worked on. I guess King can surprise me. 😂

btw @bearwithme the reason my first thought was this could be a new design change as opposed to a glitch when I first saw it is this is an actual setting on my TV, YouTube, among other things - Cinema mode, Theater mode, etc. But clearly something else is going on! lol

Guess what @Deryck! They are working on it as we speak! I wrote that contact form and got a reply back saying that it's a glitch and they are working on a fix. So hopefully it will be all cleared up by tomorrow! I did tell the community moderator to come here but when she does she will see my message. Actually, I will tag her again. @Jelly Jenny I got a reply from them and this is what he wrote:

"Our Studio team has identified this issue you reported as a bug and is currently looking closely into this, to determine what can be done to help you get back on track. Feedback such as yours is a great help and we appreciate you taking the time to let us know."

Good afternoon @Elsa. I unexpectedly was out all day yesterday but can see how the error has grown for you. Amazing (in a I-can't-believe-this way)! Mine is still just the borders, the 2 calendars still operating in conjunction, and I notice the new My Account button coming and going some days - maybe that plays a role in the design clusterfv(k?

I think I found one other person with the error, so it looks like we're not alone.

@Deryck. look at my game today! I lost my trophy box! Something is wrong and I am trying to report it to the community moderator. I gave her this link in a private message so she should be checking it on Monday when she comes in.

Image: https://us.v-cdn.net/6030983/uploads/editor/up/25qn06vfkqdf.png

Here's more things going on with the game on Windows 10! I just created more print screens and I'll post them below. There is a difference if you open the window all the way or if it's the smaller version. If you open it all the way, you can't scroll down to see the trophy.

Image: https://us.v-cdn.net/6030983/uploads/editor/on/ir012smdgeyg.png

If it's the smaller version then you can see the trophy. But then look at my pink splotches between the two of them. On the smaller version the piggy bank is pink and the Build-a-Bot next to my profile picture turns pink.

Image: https://us.v-cdn.net/6030983/uploads/editor/n6/uy6dx8lfohcu.png

But it doesn't end there. When I changed it back to full version, this is what the trophy/events section looks like.

Image: https://us.v-cdn.net/6030983/uploads/editor/nq/ijkn5o50vhdz.png

Image: https://us.v-cdn.net/6030983/uploads/editor/r7/lmv72p0aqhzk.png

But then it gets even better. Because as I change back and forth, now the pink is showing up in both sizes. I went into my settings before opening the game right now and it updated to the latest version. So, it was happening with the older version and hasn't changed with the newer version.

I am going to report this to the contact form but I know they can't do anything about it until Monday. But I want to direct them here so they can see all the print screens. We might get more players commenting about this during the weekend.

@Elsa For the record I'd upvote all 3 options since they apply, but it's not possible to do so. I'll go with my first reaction as I read your reply.

I'm just relieved it's not just me! Yes, fortunately the game still plays fine. Like you, I suspect this is a result of some game updates/changes King is doing since the first border change happened as a result of the Treat Calendar disappearing in my game. The only other weird thing that happened coinciding with the expanded borders is I started getting 2 separate Daily Treat calendars. Have you too? One calendar gives a mix of timed boosters/regular boosters. The other gives all regular boosters (so far).

To be honest I wasn't going to report it cuz who shoots a gift horse in the mouth! But maybe the 2 changes are related and it's worth mentioning. Well if I must sacrifice some free boosters, I will. My eyesight's more important.

Sure, I'll update if the problem still exists tomorrow morning.

..oh man, pink splotches. I can't! 😂

Look at this! I have it too @Deryck! But mine is prettier than yours! I have pink splotches where the piggy bank is supposed to be (top right) and another pink splotch next to my profile picture. I am "tinkled pink". There was a game version update today and I'm wondering if it caused this. @Deryck, can you still play the game? I completed the levels so I don't have any new levels to play. You can uninstall and reinstall the game on Windows 10 and you shouldn't lose anything, but .......... will it correct this problem? And it's now going into the weekend so even if I tag the community moderator she won't see this until Monday. I could complete the contact form but they will also have to wait until Monday to notify the studio. I will check on this again tomorrow morning and let's see if anyone else reports this. I can also check in my Facebook group for any members who play on Windows 10. Let's touch base tomorrow morning ok?

Image: https://us.v-cdn.net/6030983/uploads/editor/yl/z0180p5dc3vz.png

@bearwithme I'm guessing it is? Making things even stranger is I looked at the game on my dad's older computer, also a Win10. Only difference is his came with CCS preinstalled (mine didn't), the app was never updated/touched, and the game displays fine, like how mine used to look.

I guess a game uninstall/reinstall could be a last resort, but no way do I want to risk losing my stored lives! I'll wait this out until more is known.

Comments

@Elsa Yup, 3. I wanted to post a shot, but with the crazy zoom, all 3 won't fit in the frame at once.

@Jelly Jenny The zoom issue clearly cannot be intentional. Here's my shot of the current display. Resizing has no effect on it. King needs to do some serious overtime. Now King.com and the app version are messed up. I'm glad levels themselves play fine, but with all these bugs I definitely won't play the game for long on any given day. You can pass that message on.

Wow you got 3 of them? How lucky you are!

btw thanks for the now triple Treat Calendars, King. 😎

I'm at work so can't make a screenshot but can confirm my game display looks like @Elsa 's. The trophy is cut off, and there are other weird issues with things having crazy zoom.

Here is the video:

https://youtu.be/IWcKMimFqCo

@Elsa would you do me a favor and make a little video:

- Opening the game app from scratch
- When you're on the game map, turn the game to full screen from the same icon on the right upper corner
- After doing that, minimize the game again from the same icon.

Thanks 🙌 (You have replied to both threads, you can reply on one of them

@Jelly Jenny I just went into my Microsoft settings to update the game. My map does not look like your map in full size or partial. The trophy is not visible like you are showing in your image above. So do they have plans on moving the three things on the right side up higher?

Image: https://us.v-cdn.net/6030983/uploads/editor/1o/msj052ks0237.png

Image: https://us.v-cdn.net/6030983/uploads/editor/vd/16ps1guokl5c.png

@Deryck @Elsa

Apologies I misspoke earlier - the black boarders weren't part of the pink cubes issue, but from now on the game keeps the cinematic 16:9 ratio even when it's not in full screen mode. This means the game will have black boarders to fill out the space.

However the full screen mode will have the ratio without boarders and all items on the game board are aligned like they would be on other platforms.

Here's where you turn the full screen mode:

Image: https://us.v-cdn.net/6030983/uploads/editor/tg/iolhmeln1ggq.png

@Jelly Jenny But not the duplicate Treat Calendars? That'll stay. rite? rite? 😏

Thanks @Elsa

Both black boarders and pink cubes are being looked into. Hopefully it will be all sorted out soon 🤞

And that is why we have Superstars along with the management team!

When it's the weekend and I know that management won't be able to see these things and it's creating a lot of messages in the community I jump on it by completing the contact form. Usually I just get back a message saying that they will notify the studio on Monday so this message completely surprised me today!

@Elsa Woohoo! I'm shocked - shocked I tell you! - you got an actual response. 😛 Even more, that the issue was acknowledged and it's being worked on. I guess King can surprise me. 😂

btw @bearwithme the reason my first thought was this could be a new design change as opposed to a glitch when I first saw it is this is an actual setting on my TV, YouTube, among other things - Cinema mode, Theater mode, etc. But clearly something else is going on! lol

Guess what @Deryck! They are working on it as we speak! I wrote that contact form and got a reply back saying that it's a glitch and they are working on a fix. So hopefully it will be all cleared up by tomorrow! I did tell the community moderator to come here but when she does she will see my message. Actually, I will tag her again. @Jelly Jenny I got a reply from them and this is what he wrote:

"Our Studio team has identified this issue you reported as a bug and is currently looking closely into this, to determine what can be done to help you get back on track. Feedback such as yours is a great help and we appreciate you taking the time to let us know."

Good afternoon @Elsa. I unexpectedly was out all day yesterday but can see how the error has grown for you. Amazing (in a I-can't-believe-this way)! Mine is still just the borders, the 2 calendars still operating in conjunction, and I notice the new My Account button coming and going some days - maybe that plays a role in the design clusterfv(k?

I think I found one other person with the error, so it looks like we're not alone.

@Deryck. look at my game today! I lost my trophy box! Something is wrong and I am trying to report it to the community moderator. I gave her this link in a private message so she should be checking it on Monday when she comes in.

Image: https://us.v-cdn.net/6030983/uploads/editor/up/25qn06vfkqdf.png

Here's more things going on with the game on Windows 10! I just created more print screens and I'll post them below. There is a difference if you open the window all the way or if it's the smaller version. If you open it all the way, you can't scroll down to see the trophy.

Image: https://us.v-cdn.net/6030983/uploads/editor/on/ir012smdgeyg.png

If it's the smaller version then you can see the trophy. But then look at my pink splotches between the two of them. On the smaller version the piggy bank is pink and the Build-a-Bot next to my profile picture turns pink.

Image: https://us.v-cdn.net/6030983/uploads/editor/n6/uy6dx8lfohcu.png

But it doesn't end there. When I changed it back to full version, this is what the trophy/events section looks like.

Image: https://us.v-cdn.net/6030983/uploads/editor/nq/ijkn5o50vhdz.png

Image: https://us.v-cdn.net/6030983/uploads/editor/r7/lmv72p0aqhzk.png

But then it gets even better. Because as I change back and forth, now the pink is showing up in both sizes. I went into my settings before opening the game right now and it updated to the latest version. So, it was happening with the older version and hasn't changed with the newer version.

I am going to report this to the contact form but I know they can't do anything about it until Monday. But I want to direct them here so they can see all the print screens. We might get more players commenting about this during the weekend.

@Elsa For the record I'd upvote all 3 options since they apply, but it's not possible to do so. I'll go with my first reaction as I read your reply.

I'm just relieved it's not just me! Yes, fortunately the game still plays fine. Like you, I suspect this is a result of some game updates/changes King is doing since the first border change happened as a result of the Treat Calendar disappearing in my game. The only other weird thing that happened coinciding with the expanded borders is I started getting 2 separate Daily Treat calendars. Have you too? One calendar gives a mix of timed boosters/regular boosters. The other gives all regular boosters (so far).

To be honest I wasn't going to report it cuz who shoots a gift horse in the mouth! But maybe the 2 changes are related and it's worth mentioning. Well if I must sacrifice some free boosters, I will. My eyesight's more important.

Sure, I'll update if the problem still exists tomorrow morning.

..oh man, pink splotches. I can't! 😂

Look at this! I have it too @Deryck! But mine is prettier than yours! I have pink splotches where the piggy bank is supposed to be (top right) and another pink splotch next to my profile picture. I am "tinkled pink". There was a game version update today and I'm wondering if it caused this. @Deryck, can you still play the game? I completed the levels so I don't have any new levels to play. You can uninstall and reinstall the game on Windows 10 and you shouldn't lose anything, but .......... will it correct this problem? And it's now going into the weekend so even if I tag the community moderator she won't see this until Monday. I could complete the contact form but they will also have to wait until Monday to notify the studio. I will check on this again tomorrow morning and let's see if anyone else reports this. I can also check in my Facebook group for any members who play on Windows 10. Let's touch base tomorrow morning ok?

Image: https://us.v-cdn.net/6030983/uploads/editor/yl/z0180p5dc3vz.png

@bearwithme I'm guessing it is? Making things even stranger is I looked at the game on my dad's older computer, also a Win10. Only difference is his came with CCS preinstalled (mine didn't), the app was never updated/touched, and the game displays fine, like how mine used to look.

I guess a game uninstall/reinstall could be a last resort, but no way do I want to risk losing my stored lives! I'll wait this out until more is known.

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It's Time to Wish Happy Birthday🎂to the CCS Players with Birthdays in November🎉
🎉🎂Please join me in wishing the following players who were born in November a very Happy Birthday🥳: @headnurd73 @Maddy1996 @flapintinha25 @Peeps🐤 @cidacorreia @Peter_Tornaros @Megums @jrojas10 @galaxyangel @NegaSilveira @lynze13 @teenybee @johamilton @CrumD @Amoonmoon @king3244 @Taylor_Renee @Emmacdavid @Kerrie @Mr Lobato…
🎶 Wake Up, Rehearse, Perform – Music Season Is Here 🥳
The Candy band is back for their biggest show yet, but they’ve overslept😴 From 3 November to 7 December, join the Music Season and help Jelly Queen, Yeti, and Mr. Toffee get ready for their sweetest concert ever in the new Concert Chaos event! 🎵 What’s New This Season The Saga map gets a full music makeover! As you play…

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🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…

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🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Pins are missing
i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
Feed the troll
Has anyone managed to beat the FEED THE TROLL challenge? I never have
Pause the game and boost timer
The game and boost timer will pause until you return from your daily tasks. Thank you.
Candy Royale
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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.