black screen

Oh my, has Facebook caused another glitch in our game? I know that Facebook glitches has already been reported and they are trying to work with King to resolve them. Unfortunately, when it's a Facebook glitch it can take quite a while for them to resolve this. You guys might want to uninstall the game from your Facebook account and inrestall it again. You progress is already saved but not sure if you would lose boosters and lives. Otherwise, it sounds like another Facebook glitch.

kamoulox5

Hello,
I'm experiencing the same black screen problem for almost a week now. I'm playing on windows 7 and google chrome, via Facebook. Did any of you find a solution?
Thank you!

We’re not using the app. It’s already been stated in this thread that we're playing through Facebook on the Firefox browser. Downloading the app isn’t even an option in Windows 7.

No..Its maybe server problems or anything else. Restart your device and Let me know

mercerik

@Henri_van_Heesch

The reason why you are having this problem is because Windows 7 does not meet the Minimum Requirements to run Candy Crush Saga App. Here is the link to the Microsoft Store showing the Minimum Requirements to Run Candy Crush Saga: https://www.microsoft.com/en-us/p/candy-crush-saga/9nblggh18846?activetab=pivot%3Aregionofsystemrequirementstab

Image: https://us.v-cdn.net/6030983/uploads/editor/xd/4gzxqg3lx4fy.jpg

langlect

I also get the black screen. I'm using Windows 10 and the latest version of Firefox. The King games always have problems with the new versions of Firefox. They start having problem right after the update.

Thanks for screenshot. This problem can be caused even if browser or flash players are not updated. Please restart your device and check again. Let me know

firefox and windows 7 for me as well.........

so i guess windows is the cause of the problem

I've been having the same problem. It's been almost a week. When I try to play it on my desktop through facebook it loads normally but then the screen goes black. You can still hear the music in the background but you can't see anything. I'm running Windows 7 on Firefox.

Here's a pic of what I'm seeing:

Image: https://us.v-cdn.net/6030983/uploads/editor/ue/70nvxxy7d66f.jpg

Hi guys, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

Hello @Henri_van_Heesch
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

Please tell me what device you using for this game ?
Or read here more https://community.king.com/en/candy-crush-saga/discussion/251268/having-problems-with-your-game-crashing-or-loading-on-mobile/p1?new=1

and i just found out it`s also the same with soda and jelly.....

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and i just found out it`s also the same with soda and jelly.....

Here's a pic of what I'm seeing:

firefox and windows 7 for me as well.........

so i guess windows is the cause of the problem

Thanks for screenshot. This problem can be caused even if browser or flash players are not updated. Please restart your device and check again. Let me know

langlect

mercerik

No..Its maybe server problems or anything else. Restart your device and Let me know

We’re not using the app. It’s already been stated in this thread that we're playing through Facebook on the Firefox browser. Downloading the app isn’t even an option in Windows 7.

kamoulox5

Hello,
I'm experiencing the same black screen problem for almost a week now. I'm playing on windows 7 and google chrome, via Facebook. Did any of you find a solution?
Thank you!