Apologies I misspoke earlier - the black boarders weren't part of the pink cubes issue, but from now on the game keeps the cinematic 16:9 ratio even when it's not in full screen mode. This means the game will have black boarders to fill out the space.
However the full screen mode will have the ratio without boarders and all items on the game board are aligned like they would be on other platforms.
Here's where you turn the full screen mode:
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@Jelly Jenny I just went into my Microsoft settings to update the game. My map does not look like your map in full size or partial. The trophy is not visible like you are showing in your image above. So do they have plans on moving the three things on the right side up higher?
@Elsa would you do me a favor and make a little video:
- Opening the game app from scratch - When you're on the game map, turn the game to full screen from the same icon on the right upper corner - After doing that, minimize the game again from the same icon.
Thanks 🙌 (You have replied to both threads, you can reply on one of them
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I'm at work so can't make a screenshot but can confirm my game display looks like @Elsa 's. The trophy is cut off, and there are other weird issues with things having crazy zoom.
@Elsa Yup, 3. I wanted to post a shot, but with the crazy zoom, all 3 won't fit in the frame at once.
@Jelly Jenny The zoom issue clearly cannot be intentional. Here's my shot of the current display. Resizing has no effect on it. King needs to do some serious overtime. Now King.com and the app version are messed up. I'm glad levels themselves play fine, but with all these bugs I definitely won't play the game for long on any given day. You can pass that message on.
@Elsa I am still dealing with the border issue by resizing the game and making the borders go away. Your screen will look more like the shape of a smart phone screen. This border problem has occurred on both my desktop computer and my laptop. This is how my game looks on my desktop computer after I resize it. There are no borders but that does not fix the problem.
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The issue with game components such as the trophy not fitting into the screen is something our game studio is aware of and hopefully soon will be fixed.
In the meantime if you're having trouble accessing the trophy or other items on the game map, I recommend the workaround that @Scooterpie mentioned: resize the game app window to more mobile-like dimensions and then all components should fit normally.
I know it's not ideal and not a permanent solution but that should get you crushing again.
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0 · Helpful Woah! Sweet Love HahaApologies I misspoke earlier - the black boarders weren't part of the pink cubes issue, but from now on the game keeps the cinematic 16:9 ratio even when it's not in full screen mode. This means the game will have black boarders to fill out the space.
However the full screen mode will have the ratio without boarders and all items on the game board are aligned like they would be on other platforms.
Here's where you turn the full screen mode:
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New competition in Candy Crush Saga! Check it out here!
New Superstar competition in Blossom Blast Saga here!
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0 · Helpful Woah! Sweet Love Haha✨ ✨
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1 · Helpful Woah! 1Sweet Love Haha- Opening the game app from scratch
- When you're on the game map, turn the game to full screen from the same icon on the right upper corner
- After doing that, minimize the game again from the same icon.
Thanks 🙌 (You have replied to both threads, you can reply on one of them
New to Candy Crush Saga or Community? Check out Beginner's Corner here!
New competition in Candy Crush Saga! Check it out here!
New Superstar competition in Blossom Blast Saga here!
- Report
0 · Helpful Woah! Sweet Love Haha✨ ✨
⭐️ Join our first Player Community Virtual Event! ⭐️
✨ ✨
Have any good ideas to help improve your game? Master list of ideas for our King games✨ ✨
- Report
1 · 1Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha✨ ✨
⭐️ Join our first Player Community Virtual Event! ⭐️
✨ ✨
Have any good ideas to help improve your game? Master list of ideas for our King games✨ ✨
- Report
0 · Helpful Woah! Sweet Love Haha@Elsa Yup, 3. I wanted to post a shot, but with the crazy zoom, all 3 won't fit in the frame at once.
@Jelly Jenny The zoom issue clearly cannot be intentional. Here's my shot of the current display. Resizing has no effect on it. King needs to do some serious overtime. Now King.com and the app version are messed up. I'm glad levels themselves play fine, but with all these bugs I definitely won't play the game for long on any given day. You can pass that message on.
- Report
0 · Helpful Woah! Sweet Love Hahait's still not good
- Report
0 · Helpful Woah! Sweet Love Haha✨ ✨
⭐️ Join our first Player Community Virtual Event! ⭐️
✨ ✨
Have any good ideas to help improve your game? Master list of ideas for our King games✨ ✨
- Report
0 · Helpful Woah! Sweet Love HahaI am still dealing with the border issue by resizing the game and making the borders go away. Your screen will look more like the shape of a smart phone screen. This border problem has occurred on both my desktop computer and my laptop. This is how my game looks on my desktop computer after I resize it. There are no borders but that does not fix the problem.
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1 · 1Helpful Woah! Sweet Love Hahathey have to fix it
why does it take so long?
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1 · Helpful Woah! 1Sweet Love HahaI do not know why it is taking so long. I just try to deal with whatever happens to come my way until King fixes it. Happy Crushing to you! 🔨 🍭🔨🍬
- Report
1 · 1Helpful Woah! Sweet Love HahaThe issue with game components such as the trophy not fitting into the screen is something our game studio is aware of and hopefully soon will be fixed.
In the meantime if you're having trouble accessing the trophy or other items on the game map, I recommend the workaround that @Scooterpie mentioned: resize the game app window to more mobile-like dimensions and then all components should fit normally.
I know it's not ideal and not a permanent solution but that should get you crushing again.
New to Candy Crush Saga or Community? Check out Beginner's Corner here!
New competition in Candy Crush Saga! Check it out here!
New Superstar competition in Blossom Blast Saga here!
- Report
2 · Helpful Woah! 2Sweet Love Haha