black screen

Henri_van_Heesch · July 2019

since yesterday when i start playing candy crush on facebook, the game loads and then almost at the end the screen turns black, i do hear the sound that shows the game is loaded but because of the black screen, i can`t play anything.........

please help???????

Henri_van_Heesch · July 2019

and i just found out it`s also the same with soda and jelly.....

Sukanta_Biswas · July 2019

Hello @Henri_van_Heesch
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

Please tell me what device you using for this game ?
Or read here more https://community.king.com/en/candy-crush-saga/discussion/251268/having-problems-with-your-game-crashing-or-loading-on-mobile/p1?new=1

_Elsa_ · July 2019

Hi guys, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

OhMy · July 2019

Sukanta_Biswas said:

Hello @Henri_van_Heesch
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

Please tell me what device you using for this game ?
Or read here more https://community.king.com/en/candy-crush-saga/discussion/251268/having-problems-with-your-game-crashing-or-loading-on-mobile/p1?new=1

I've been having the same problem. It's been almost a week. When I try to play it on my desktop through facebook it loads normally but then the screen goes black. You can still hear the music in the background but you can't see anything. I'm running Windows 7 on Firefox.

Here's a pic of what I'm seeing:

Image: https://us.v-cdn.net/6030983/uploads/editor/ue/70nvxxy7d66f.jpg

Henri_van_Heesch · July 2019

firefox and windows 7 for me as well.........

so i guess windows is the cause of the problem

Sukanta_Biswas · July 2019

Henri_van_Heesch said:

firefox and windows 7 for me as well.........
so i guess windows is the cause of the problem

Thanks for screenshot. This problem can be caused even if browser or flash players are not updated. Please restart your device and check again. Let me know

langlect · July 2019

I also get the black screen. I'm using Windows 10 and the latest version of Firefox. The King games always have problems with the new versions of Firefox. They start having problem right after the update.

mercerik · July 2019

Henri_van_Heesch said:

firefox and windows 7 for me as well.........
so i guess windows is the cause of the problem

@Henri_van_Heesch

The reason why you are having this problem is because Windows 7 does not meet the Minimum Requirements to run Candy Crush Saga App. Here is the link to the Microsoft Store showing the Minimum Requirements to Run Candy Crush Saga: https://www.microsoft.com/en-us/p/candy-crush-saga/9nblggh18846?activetab=pivot%3Aregionofsystemrequirementstab

Image: https://us.v-cdn.net/6030983/uploads/editor/xd/4gzxqg3lx4fy.jpg

Sukanta_Biswas · July 2019

Henri_van_Heesch said:

firefox and windows 7 for me as well.........
so i guess windows is the cause of the problem

No..Its maybe server problems or anything else. Restart your device and Let me know

OhMy · July 2019

mercerik said:

Henri_van_Heesch said:

firefox and windows 7 for me as well.........
so i guess windows is the cause of the problem

@Henri_van_Heesch

The reason why you are having this problem is because Windows 7 does not meet the Minimum Requirements to run Candy Crush Saga App. Here is the link to the Microsoft Store showing the Minimum Requirements to Run Candy Crush Saga: https://www.microsoft.com/en-us/p/candy-crush-saga/9nblggh18846?activetab=pivot%3Aregionofsystemrequirementstab

We’re not using the app. It’s already been stated in this thread that we're playing through Facebook on the Firefox browser. Downloading the app isn’t even an option in Windows 7.

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