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Can anyone give me the link to restore internet contact for candy crush saga?

Lost game features when I viewed team video about level 5000. No player icons, booster wheel, "c" candy boosters, and any feature that looks for an internet connection. Candy crush is the only app w/o internet connect. I use a Samsung android tablet. I do not have a Facebook account. I asked for help from King but have heard nothing in the week and a half since it happened. I am still able to progress levels but without extra features. Very frustrating. I would appreciate some help. Is there not some way to restore without losing my levels?

Accepted answers

Hello @Munk
As you say before, you don't use Facebook but Here used the Facebook login path. You will find two ways to log in 👇
Facebook Log in
Kingdom Log in
Since you are playing through the Kingdom, you will have to log in by following the steps below

Image: https://us.v-cdn.net/6030983/uploads/editor/fp/zwzawzjbb8xm.jpg

The game is not connected to the server according to your screenshot. There are usually two main reasons for this problem.

Internet problem > This can be a problem for the weak internet.If you are using mobile internet, try connecting to a powerful wifi network and syncing the game with server.
Game app corrupted > For some internal problems, the game may be corrupted. If this is the case, you will need to uninstall and reinstall the game app.

If you uninstall the Game App, You will lose your stored boosters. Which are not refundable.
However, Played levels, Gold bars, Rank, will regain.

All comments

I play from king.com. I uninstalled and reinstalled. I was afraid of losing my levels but when I signed back in with my account gmail and pad, I was taken to the level l was on before app was corrupted. I made sure my tablet was synced before trying.

I have read some of the solutions but they failed. Looks like my only option is reinstall. But I'm afraid I might lose my progress. This is because I have played without saving on f.b. how can I save my progress if I'm unable to connect to f.b

Well, I finally got the nerve to do it! It took me back to level I was on when I lost connection, 4419, instead of one I was on when when I uninstalled, 4444. So much better than going back to level one!! Thank you. Thank you. You rock! Munk

Munk said:

I'm sorry to be such a bother. Then it doesn't matter if I do it from Google play or king? I'm so scared to do the wrong thing! Thanks for all your help, Sukanta_Biswas. Munk

Do not afraid. If you lose a level, I'm here 😜

I'm sorry to be such a bother. Then it doesn't matter if I do it from Google play or king? I'm so scared to do the wrong thing! Thanks for all your help, Sukanta_Biswas. Munk

Munk said:

Hi. Hope you are well today. I just wanted to confirm that I will not lose my levels if I uninstall and reinstall. Do I do that at Google play, king.com, or facebook? I want to be sure that I do it correctly. Thank you. Munk

You saved the game progress in the Kingdom. So your levels are safe 😊

Hi. Hope you are well today. I just wanted to confirm that I will not lose my levels if I uninstall and reinstall. Do I do that at Google play, king.com, or facebook? I want to be sure that I do it correctly. Thank you. Munk

Hi Sukanta_Biswas. Hope you are doing well today and are not having to deal with this miserable heat. I use my home WiFi. It does great with the internet connection except for crush. It was great with it until I watched that crush team video. How do you sync a game to your server? I think that video that automatically took me to an external connection corrupted the game. I don't mind so much losing my boosters. I can win them back. I just don't want to start all over. I would just have to stop playing. I thought you said earlier that I would lose levels. Does it matter where I go to uninstall and install again? King.com and continue with king or indicate I play with Facebook? I would really prefer continuing with king. Thanks for all your help! Munk

Hello @Munk
As you say before, you don't use Facebook but Here used the Facebook login path. You will find two ways to log in 👇
Facebook Log in
Kingdom Log in
Since you are playing through the Kingdom, you will have to log in by following the steps below

Image: https://us.v-cdn.net/6030983/uploads/editor/fp/zwzawzjbb8xm.jpg

The game is not connected to the server according to your screenshot. There are usually two main reasons for this problem.

Internet problem > This can be a problem for the weak internet.If you are using mobile internet, try connecting to a powerful wifi network and syncing the game with server.
Game app corrupted > For some internal problems, the game may be corrupted. If this is the case, you will need to uninstall and reinstall the game app.

If you uninstall the Game App, You will lose your stored boosters. Which are not refundable.
However, Played levels, Gold bars, Rank, will regain.

Close to having it I think. Having trouble finding send spot.

Hello @Munk
Do not worry 😊 Follow it 👇

Image: https://us.v-cdn.net/6030983/uploads/editor/n6/tj1pvcpiwx90.png

If you do not understand, then ask again. I will not be disturbed ✔😊

I'm sorry Sukanta_Biswas. I have never done any of this. I figured out how to make screenshot but now I cannot figure out how to send to you without email address. I got one for customer service that went to draft but I don't know how to get to you! Sorry I am not very computer savvy. You are dealing with an old person here.😊 I still use a flip phone for goodness sake. i will try community.king.com

Hello @Munk

Show me a screenshot ✔

Hi, I tried the above. I setup a Facebook account.but am not able to connect to Facebook on the crush login page. I can on my tablet but not on game page. So, I am not able to get to my ID. I got one several years ago but I am unable to find. Also, sites seem to indicate having to uninstall crush and that is what I am trying to avoid. I am currently on 4435 so do not want to start over. Any suggestions? Thanks. Munk

Hello @Munk
With King Community ID, You can not save the game. Try the top tips, and check the regular email inbox. Of course you will get the answers.

The above form is the form I filled out last week at the king site.i have not heard anything. As I said, i do not have a Facebook account and never have or ever wanted one. All these years, I have played through the king community. I appreciate your trying to help but my game should be able to be restored without Facebook. As I said, i use an Android tablet to play from king.com. Thank you anyway.

Hello @MunK
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

Create a facebook account, Then connect the game to facebook. When these are completed, You contact the customer care here https://soporto.king.com/contact

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

Image: https://us.v-cdn.net/6030983/uploads/editor/to/kv30ylu4fa7l.png

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Hello @Munk
As you say before, you don't use Facebook but Here used the Facebook login path. You will find two ways to log in 👇
Facebook Log in
Kingdom Log in
Since you are playing through the Kingdom, you will have to log in by following the steps below

Image: https://us.v-cdn.net/6030983/uploads/editor/fp/zwzawzjbb8xm.jpg

The game is not connected to the server according to your screenshot. There are usually two main reasons for this problem.

Internet problem > This can be a problem for the weak internet.If you are using mobile internet, try connecting to a powerful wifi network and syncing the game with server.
Game app corrupted > For some internal problems, the game may be corrupted. If this is the case, you will need to uninstall and reinstall the game app.

If you uninstall the Game App, You will lose your stored boosters. Which are not refundable.
However, Played levels, Gold bars, Rank, will regain.

All comments

Hello @MunK
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏

Create a facebook account, Then connect the game to facebook. When these are completed, You contact the customer care here https://soporto.king.com/contact

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

Image: https://us.v-cdn.net/6030983/uploads/editor/to/kv30ylu4fa7l.png

The above form is the form I filled out last week at the king site.i have not heard anything. As I said, i do not have a Facebook account and never have or ever wanted one. All these years, I have played through the king community. I appreciate your trying to help but my game should be able to be restored without Facebook. As I said, i use an Android tablet to play from king.com. Thank you anyway.

Hello @Munk
With King Community ID, You can not save the game. Try the top tips, and check the regular email inbox. Of course you will get the answers.

Hi, I tried the above. I setup a Facebook account.but am not able to connect to Facebook on the crush login page. I can on my tablet but not on game page. So, I am not able to get to my ID. I got one several years ago but I am unable to find. Also, sites seem to indicate having to uninstall crush and that is what I am trying to avoid. I am currently on 4435 so do not want to start over. Any suggestions? Thanks. Munk

Hello @Munk

Show me a screenshot ✔

I'm sorry Sukanta_Biswas. I have never done any of this. I figured out how to make screenshot but now I cannot figure out how to send to you without email address. I got one for customer service that went to draft but I don't know how to get to you! Sorry I am not very computer savvy. You are dealing with an old person here.😊 I still use a flip phone for goodness sake. i will try community.king.com

Hello @Munk
Do not worry 😊 Follow it 👇

Image: https://us.v-cdn.net/6030983/uploads/editor/n6/tj1pvcpiwx90.png

If you do not understand, then ask again. I will not be disturbed ✔😊

Close to having it I think. Having trouble finding send spot.

Hello @Munk
As you say before, you don't use Facebook but Here used the Facebook login path. You will find two ways to log in 👇
Facebook Log in
Kingdom Log in
Since you are playing through the Kingdom, you will have to log in by following the steps below

Image: https://us.v-cdn.net/6030983/uploads/editor/fp/zwzawzjbb8xm.jpg

The game is not connected to the server according to your screenshot. There are usually two main reasons for this problem.

Internet problem > This can be a problem for the weak internet.If you are using mobile internet, try connecting to a powerful wifi network and syncing the game with server.
Game app corrupted > For some internal problems, the game may be corrupted. If this is the case, you will need to uninstall and reinstall the game app.

If you uninstall the Game App, You will lose your stored boosters. Which are not refundable.
However, Played levels, Gold bars, Rank, will regain.

Hi Sukanta_Biswas. Hope you are doing well today and are not having to deal with this miserable heat. I use my home WiFi. It does great with the internet connection except for crush. It was great with it until I watched that crush team video. How do you sync a game to your server? I think that video that automatically took me to an external connection corrupted the game. I don't mind so much losing my boosters. I can win them back. I just don't want to start all over. I would just have to stop playing. I thought you said earlier that I would lose levels. Does it matter where I go to uninstall and install again? King.com and continue with king or indicate I play with Facebook? I would really prefer continuing with king. Thanks for all your help! Munk

Hi. Hope you are well today. I just wanted to confirm that I will not lose my levels if I uninstall and reinstall. Do I do that at Google play, king.com, or facebook? I want to be sure that I do it correctly. Thank you. Munk

Munk said:

Hi. Hope you are well today. I just wanted to confirm that I will not lose my levels if I uninstall and reinstall. Do I do that at Google play, king.com, or facebook? I want to be sure that I do it correctly. Thank you. Munk

You saved the game progress in the Kingdom. So your levels are safe 😊

I'm sorry to be such a bother. Then it doesn't matter if I do it from Google play or king? I'm so scared to do the wrong thing! Thanks for all your help, Sukanta_Biswas. Munk

Munk said:

I'm sorry to be such a bother. Then it doesn't matter if I do it from Google play or king? I'm so scared to do the wrong thing! Thanks for all your help, Sukanta_Biswas. Munk

Do not afraid. If you lose a level, I'm here 😜

Well, I finally got the nerve to do it! It took me back to level I was on when I lost connection, 4419, instead of one I was on when when I uninstalled, 4444. So much better than going back to level one!! Thank you. Thank you. You rock! Munk

I have read some of the solutions but they failed. Looks like my only option is reinstall. But I'm afraid I might lose my progress. This is because I have played without saving on f.b. how can I save my progress if I'm unable to connect to f.b

I play from king.com. I uninstalled and reinstalled. I was afraid of losing my levels but when I signed back in with my account gmail and pad, I was taken to the level l was on before app was corrupted. I made sure my tablet was synced before trying.

Welcome! 👋

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