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suddenly 4221 to 4236 are marked as incomplete even though I have finished 5075
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I have finished 5075 and am waiting for new levels . Today when I logged on it takes me back to 4221 and that episode is missing and the first one from the next episode - but as you can see from the screen shots - after that they show complete again. Its a pain having to scroll to the end to get to where I am. I would just replay them but am afraid that then it will make me replay all of them forward. Please fix.
I have attached screenshots showing
1. where the messup starts
2. where it ends
3. and a screen shot showing me at the end
4. a screen shot of this website trying to get me to register even though I"m logged in
kind of a mess
playing on fb - chrome - windows 7
firefox and gameroom have the same problem
and while I"m at it - all of my saved lives disappeared and the new timed sugar drops are worthless. please go back to the old ones
I have attached screenshots showing
1. where the messup starts
2. where it ends
3. and a screen shot showing me at the end
4. a screen shot of this website trying to get me to register even though I"m logged in
kind of a mess
playing on fb - chrome - windows 7
firefox and gameroom have the same problem
and while I"m at it - all of my saved lives disappeared and the new timed sugar drops are worthless. please go back to the old ones
Answers
-
Hello @eugene Welcome back 🧬
This may be a temporary server problem, Still, I'll ask you to do some troubleshooting checks.- Log out facebook > Restart device > Open browser > https://apps.facebook.com/candycrush/?fb_source=sidebar_bookmark
- Check browser update https://www.google.com/chrome/browser/desktop/index.html
- Open browser > Setting > Reset & Clean up
-
still happening -
restarted my computer
logged out and came back on
chrome is up to date but it happens on gameroom and firefox too - and firefox is up to date.
CC updated somehow cuz it erased all my saved lives and the music and sound started up and I had to turn them off again. I don't really mind them being marked as not done except when I get on it takes me back to 4221 and the only way to get to the end is to scroll which is very annoying. I definitely don't want to lose all my boosters cuz I have built up a nice stash that I don't want to lose - -
Hello @eugene
Your internet may be weak, So check through a different strong Internet modem.
Or you contact the customer care here https://soporto.king.com/contactThey want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latestFill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.
