Problems with game - help!

caroline_56 · August 2019

I seem to have multiple piggy banks and treat calendars and my profile is showing twice on the leaderboard.
Why would this be? Any help would be greatly appreciated 😊

firebombmarkus · August 2019

Hi @caroline_56 and welcome to our adorable Community. This is odd, never saw it before. Thank you for making screenshots. Can you please tell me which device and OS are you using for playing so we can do some troubleshooting steps?

caroline_56 · August 2019

I’m using an iPhone and thanks for your reply but I’ve now solved the problem. I deleted the app and added it again and it’s now all back to normal 😊👍🏻

firebombmarkus · August 2019

@caroline_56 Awesome! Thanks for letting me know. You probably know this now, but reinstalling the game is always the last resort because that way you will lose all the boosters as they are stored on the device's memory. Good luck and keep crushing 🍭

_Elsa_ · August 2019

Hi @caroline_56, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

@f@firebombmarkus I saw someone in my Facebook group post about the double treat calendar showing up in his game. It's good to know that uninstalling and reinstalling will resolve it.

But at the same time, on a mobile device you end up losing all lives and boosters since they are stored to that device.

lweber24 · August 2019

I am on level 1129 and it shows things to buy..it wont go away and let me play this level. I dont want to buy these boosters. Make it go away so I can play

bearwithme · August 2019

@lweber24 - I have replied to your individual thread you posted about your issue. Hopefully my advice will help you resolve your problem.

Problems with game - help!

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