Jackpot

crazychris · August 2019

I won the jackpot but did not receive my prize
I have a screenshot proving this
I sent a message to King but all I received back was a standard letter

"Thanks for reaching out! Let's get you back to enjoying your game as quickly as possible. Anna, our virtual assistant, has found a mini guide that we think will help you. If the answer below doesn’t fix your issue then please head to our Community site. You can find the link at the end of this email.
I never win the Jackpot
Although winning the Jackpot is rare, there's always a prize available with the Daily Booster Wheel. Plus it costs absolutely nothing to spin it – that's 365 free boosters a year!
The Jackpot is like playing any lottery. It's a game of chance, but keep trying, and one day you will get lucky!
Don’t forget, we also have the Sugar Drop Challenge along with the numerous promotional games we frequently run, all of which offer you lots of chances to win free tasty extras.
Kind Regards
King Player Relations"

I would appreciate a proper reply from King

Sukanta_Biswas · August 2019

Hi, @crazychris
Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

We're very sorry for your problem. Don't worry we'll give you a jackpot.
Let me know your game ID,So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.

Jelly_Jenny · August 2019

Hi @crazychris

Sorry that you didn't receive your Jackpot items

But don't worry, it's sent to your game now

By the way, we have a contest running which can land you some sweet Gold Bars -find the competition here!

ChasityC · August 2019

THAT IS NOT FAIR AT ALL!!

Sangeetaganeriwala · August 2019

Plz delete friend request messages in candy crush

Sukanta_Biswas · August 2019

Hi, @crazychris
Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

We're very sorry for your problem. Don't worry we'll give you a jackpot.
Let me know your game ID,So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.

Jelly_Jenny · August 2019

Hi @crazychris

Sorry that you didn't receive your Jackpot items

But don't worry, it's sent to your game now

By the way, we have a contest running which can land you some sweet Gold Bars -find the competition here!

crazychris · August 2019

Thank you I have found them
I appreciate your prompt resolution to this problem

jsully · August 2019

This also happened to me! And I also have a screenshot with the needle on the jackpot but it says I won a color bomb

Jackpot

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