Something happened to my app it's all green n not visible with green squares

Hi, @sweety32
Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

We're sorry for your problem. Please tell me, what device you using for this game & add a screenshot about your problem.
Did you sync the game with Facebook or the Kingdom?
Please let me know...

All comments

LadyRaffie

Hello @kikimiki

Welcome to our community!
Just for you to know, your posts have been moved to Candy Crush Saga

Have a Brilliant week

This is going to be way out from topic..

The videos doesn't apparently working for us with android phones.
The spinning wheel, sugardrops and daily awards stop working on cellphones (at least on my phone). And no updates about that problem.
Maybe it's more people than me get frustrated and reinstall CCS. And lost all boosters, and goes back at least 100 levels, levels you already played.
The sync between computer and phone doesn't work either. (sync= everything looking the same)
And of course, You can't get the boosters back because if you're so stupid and reinstall the game.( It's not my fault that the game dosen't work propertly.)

But the strange thing are that I play also Candy Crush Soda on same cellphone, and all works perfect there!

Maybe time for me to stop playing CCS... :-/

Jelly_Jenny

Hi everyone

And thanks for reporting this issue! Our technical team is already aware of this issue on Android devices, and hopefully the upcoming game updates will resolve it. There's no need to reinstall the game app.

In the meantime if you notice that a certain action is causing the issue (e.g. watching videos) I would recommend avoiding those actions in the game.

I realize this is a frustrating issue to have and fingers crossed your back on track really soon. Thanks for your patience!

Candy crush Saga, @firebombmarkus .

@kikimiki Thank you and sorry I missed the part about the device you are using. Just one more thing, are you referring to Candy Crush Saga or Friends Saga?

This keeps happening, @firebombmarkus . I always force close the app. The phone model I'm using is as noted above, blackberry keyone and it's android (latest version).

Hi @valeac and welcome to our adorable Community 😊 Due to the rules of the Community we use only English language here so we can understand each other better and provide more help. I will ask you kindly to make a new post in English and we will do our best to help you. You can use a translator if necessary. Thank you for your understanding.

valeac

Como se fuerza el cierre de la aplicación?

Hi @kikimiki and welcome to our adorable Community 😊 This is really odd. I saw it several times and I remember that one player solved this successfully by force closing the app. Did you try that? If this doesn't help, let me know which device and OS are you using so I can redirect you to troubleshooting steps.

Hi Sweety32.

I have not solved the problem because I have the same problem as you have.

I have many problems since April with things not working and tried to reinstall on my mobile phone.
You can take a look here at my question about it:

https://community.king.com/en/candy-crush-saga/discussion/262852/lost-all-my-boosters-and-no-sync-between-cellphone-computer#latest

One tip: Do not remove CCS and reinstall the game. You will lose all your boosters!

But I think it is something with the free boosters that creates these problems.

Today I played four rounds and I skipped the free booster (watch a video and then get your booster).
On the last round I watched a video, and there came the problem of green background and squared items.

So I think it is not the flashplayer or the graphics in our mobile phones / ipads that is the problem ... So many people who have the same problem, and do not have the same brand of mobile phone / ipads

Here's the latest screenshots on the problem on my cell phone.

Screen keeps scrambling usually after an ad of even after a couple of rounds of play. I've tried reinstalling the game. Doesn't help. I have more than 2gb free space. I'm not sure if it's an android issue or just my phone (blackberry keyone).

I haven't seen a screen like this (see picture) in the other bugs so I'm reporting it.

@José_Savelkoul

Yes i know but How can it be a crush? We can still play the game after that happens. The lives booster stays the same.
I haven't heard yet, anyone lost booster for the incident.
However, I think the Flash player or Graphics can be responsible.Look, that's what the studio says

Have you also followed the link to that other thread that I posted in here some hours ago @Sukanta_Biswas ? Because this is going on for over a month now.

Hi onlyme_ so how did you resolved the issue

I've got the same problem with green background, and distorted squares.
But I've this problem since 2 weeks back.
So you're not alone in this sweety32

Ok sukanta I will wait till Monday . This was how my game screen looked like when crashed.

Hi, @sweety32
Probably, I think the new update is responsible for this. Because I have a crash on every device and my device is not responsible for it.

I must report to the studio. But do not uninstall app. Wait till next Monday.

@José_Savelkoul You certainly can give valuable feedback, you have this right. Thank you.

https://community.king.com/en/candy-crush-saga/discussion/258283/crashing?fbclid=IwAR0NmxPv_SwYRnRG_2d0lUwcoVwfomKldlB_yvIMsW96zNKyE4aG_FLRCtY#latest

I'm not one of King's, but I'd say it's related to this post, it sounds to me like the crashing:

Hi sukanta thank you for your reply. I am using Android phone xiaomi for playing this game. My candy crush suddenly got distorted. Background turned parrot green n all commands in white distorted squares.Couldnt read or see anything but game was on. I could play the game by guessing commands but nothing visible. It remained like that for 2 days and suddenly today evening it became normal. No idea how. But m happy it is ok now and I didnt lost any levels as I am on 2246 level.

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/258283/crashing?fbclid=IwAR0NmxPv_SwYRnRG_2d0lUwcoVwfomKldlB_yvIMsW96zNKyE4aG_FLRCtY#latest

I'm not one of King's, but I'd say it's related to this post, it sounds to me like the crashing:

Hi, @sweety32
Probably, I think the new update is responsible for this. Because I have a crash on every device and my device is not responsible for it.

I must report to the studio. But do not uninstall app. Wait till next Monday.

@José_Savelkoul You certainly can give valuable feedback, you have this right. Thank you.

Ok sukanta I will wait till Monday . This was how my game screen looked like when crashed.

I've got the same problem with green background, and distorted squares.
But I've this problem since 2 weeks back.
So you're not alone in this sweety32

Hi onlyme_ so how did you resolved the issue

Have you also followed the link to that other thread that I posted in here some hours ago @Sukanta_Biswas ? Because this is going on for over a month now.

I haven't seen a screen like this (see picture) in the other bugs so I'm reporting it.

Hi Sweety32.

I have not solved the problem because I have the same problem as you have.

I have many problems since April with things not working and tried to reinstall on my mobile phone.
You can take a look here at my question about it:

But I think it is something with the free boosters that creates these problems.

valeac

Como se fuerza el cierre de la aplicación?

This keeps happening, @firebombmarkus . I always force close the app. The phone model I'm using is as noted above, blackberry keyone and it's android (latest version).

@kikimiki Thank you and sorry I missed the part about the device you are using. Just one more thing, are you referring to Candy Crush Saga or Friends Saga?

Candy crush Saga, @firebombmarkus .

Jelly_Jenny

Hi everyone