The game won't let me open my prize

Ghost17 · August 2019

I won 2nd place in the space race, but the game won't let me open it. I've been trying for days. Please help.

firebombmarkus · August 2019

Thank you 😊 @Ghost17 I will tag our Community Moderator @Jelly Jenny so she can look into your account and tell us what is happening.

Jelly_Jenny · August 2019

@Ghost17 Oh yes, sounds like the chest got stuck until the next round of Space Race. Don't worry, a compensation has been sent your way

firebombmarkus · August 2019

Hi @Ghost17 and welcome to our adorable Community 😊 I am sorry this happened to you. Do you maybe have a screenshot of this situation? I will also have to ask you to give me your game ID. If you don't know where to find it, follow the link below.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

Ghost17 · August 2019

My game ID should be Ghost17 or Jocelyn and my email is **edited due to privacy**@gmail.com. I don't know how to screenshot it because I play it on my laptop.

firebombmarkus · August 2019

@Ghost17 Your ID should consist of digits. Please double check the link above. Here are the instructions how to make a screenshot.

https://www.take-a-screenshot.org

Ghost17 · August 2019

Oh I'm sorry my ID is 10643619021

firebombmarkus · August 2019

Thank you 😊 @Ghost17 I will tag our Community Moderator @Jelly Jenny so she can look into your account and tell us what is happening.

Ghost17 · August 2019

Thank you very much @firebombmarkus

Jelly_Jenny · August 2019

Hi @Ghost17

What's going on exactly with your Space Race? It won't let you open the chest? Would you be able to send me a screenshot of the issue, please?

Also let me know what you've tried to resolve this thus far

Thanks!

Ghost17 · August 2019

I won 2nd place in the space race on Sunday. I have kept trying to open it the silver chest over and over again but nothing would happen and the notification saying that I won and the "open" button would never go away. Everytime I pressed it, it would take me to the next screen but never any further to actually open the prize. I tried everyday, several times a day up until this morning where it all disappeared because a new event started. Ive been playing this game on my laptop, but either way all of it has disappeared now so I don't have the ability to take a picture of it. I just wanted my prize so I can keep progressing through the game, is there anything you can do?

Ghost17 · August 2019

@Jelly Jenny

Jelly_Jenny · August 2019

@Ghost17 Oh yes, sounds like the chest got stuck until the next round of Space Race. Don't worry, a compensation has been sent your way

The game won't let me open my prize

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