Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.
Sorry to say that You have posted in the wrong place. Look at the home page, there are different doors for each game.select specific games, and ask your questions.Home page here https://communities.king.com/
But this time we will move the post to the right place.
Read here how you can get the refund.
Even after doing this, if your problem is not resolved, please contact customer care https://soporto.king.com/contact
They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.
If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.
If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.