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I no longer receive any lives from friends any more. Why?

HaMa
HaMa Posts: 76 Level 2
edited September 2019 in Support
Hi Support, I hope you can help me with my issue. For quite a while now, I haven't received any more lives from other users, also sending lives to others seems to work only once in a while. I am on a Win10 (64) System and this Problem occurs on all browsers (Chrome, Internet Explorer, Edge). What can I do? I suspect it happened after one of the frequent Win 10 updates, but I am not a Computer expert, just a regular user. Thanks in advance for any help!
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Hi, @HaMa
    We would like to welcome you to the king community. Thank you so much for being willing to joining 🙂

    I read your Statement, but I need some more information. Where you playing the game, on Facebook or Kingdom?
    However, you have the opportunity to use the best platform. You will find here .
    Let me know.
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  • HaMa
    HaMa Posts: 76 Level 2
    Hello @Sukanta_Biswas - thanks for your fast response. I play Candy Crush and most of the other games on the Kingdom website. The Candy Crush Jelly and Candy Crush Friends I play from my desktop - and there I have the same issue: for receiving ONE life back, I have to send out ~ 25? 30? lives to "wherever they land". I find that very tedious. Until about 6-9 months ago, it worked perfectly fine on the King website. Now it obviously doesn't work as flawless anywhere any more.
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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Hi, @HaMa
    Are you playing games with App?
    Please show me a screenshot of your game map.
     For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/
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  • HaMa
    HaMa Posts: 76 Level 2
    Hi @Sukanta_Biswas - No I play the games exclusively on my PC on the King.com Site. The exception being the 2 games I downloaded directly from the King.com site (CC Jelly and CC Friends) to my desktop because they were only available for DL, not as a browser game. For now, I need to go to bed, it's getting near morning here... good night. Will be back! :) 
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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    @HaMa
    This may be a temporary problem. However, please check back later.
    Sweet dreams 😊
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  • HaMa
    HaMa Posts: 76 Level 2
    No, it's not. This problem has been there persistently for many months now. It just becomes more tedious day by day. Thanks anyway for trying to help me.
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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    @HaMa
    You can play the game in sync with Facebook. Because right now you may not get regular live due to the low number of players on the King site.
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  • migwar
    migwar Posts: 8 Level 2
    I ask friends for lives and give lives to friends regularly.  I seem to be able to give lives when playing on either my tablet (an Amazon Fire) or my PC (Windows 7 operating sytem.)  However, I can RECEIVE lives from friends ONLY when playing on my tablet.  There is a little "envelopes" icon that shows me the number of "messages" (lives from friends) I have available to load when my lives have run out.  This does not exist in the game on my PC, which I play on Facebook, usually in the Facebook Gameroom.  So, if I had no tablet, I would never be able to receive the lives my friends send me, and I wonder whether some friends are unable to receive the lives I send them - for the same reason (if they are playing on a PC.) What is the point of inviting me to ask friends for lives in a format in which I can never receive the lives they send me???
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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    @migwar
    The Facebook gameroom is not suitable for our game and King did not mention that platform. You can play the game live on the Facebook platform and let me know if there is a problem.😊
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  • migwar
    migwar Posts: 8 Level 2
    Well, I've been waiting for about ten minutes for the game to finish "loading" on the Facebook platform.  I'll try again later today or else tomorrow.  (This may be why I switched to Gameroom in the first place.  I wonder why Gameroom is allowed to offer a game that is not suitable.)  By the way, I use Chrome browser, so I hope that's not the cause of the problem.
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