Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga crash after loading

Hi everyone

I use the game on an Android system

Since yesterday with the latest version wich was automaticaly udpdated yesterday, I got the message after loading and the logo KING on the screen with this message : Candy Crush stopped

Can somebody help me ?

Regards

Accepted answers

All comments

marieoieo

A big app isn’t the problem. As stated in many many posts, this happened right after a candy update. Please fix

Sukanta_Biswas

CORNELIO76 said:

Hello! I have same problem after update made on 01.10.2019! I own 2 Samsung Galaxy S4 GT-I9505 with Android 4.4.2. Even after last update (30.10.2019), problem was not solved. I think the game is not compatible anymore with Android 4.4.2 . On my wife phone, Samsung Galaxy S4 with Android 5.0.1, the game runs smoothly! Clearing cache did not work. I still wait for a solution!

If you have a large App installed on your device, then your candy crush game app may be slow for that App.Uninstall Big Apps, then restart the device and check the Candy Crush game.
Hopefully your game will go smoother.
Let me know.

CORNELIO76

Hello! I have same problem after update made on 01.10.2019! I own 2 Samsung Galaxy S4 GT-I9505 with Android 4.4.2. Even after last update (30.10.2019), problem was not solved. I think the game is not compatible anymore with Android 4.4.2 . On my wife phone, Samsung Galaxy S4 with Android 5.0.1, the game runs smoothly! Clearing cache did not work. I still wait for a solution!

tsaytds

JR67, thanks your reply. It seems that King is aware of the problem and currently working on it. Let's just wait.

JR67

The smatrphone is a SAMSUNG model GT-19195 et version of Android : 4.4.2

kody1996

Do any of y'all know any promo codes

valyyyy22

Sukanta_Biswas

taipuha said:

Having the same problem on LG Tablet. Can play on my phone but not on tablet. Getting annoyed

Don't uninstall app because it's maybe new glitch 🍭 same problem here and wait for next reply from me 🕞

tsaytds

A simple solution to the problem is to reinstall previous version that work. But by doing so you lose all the boosters.

taipuha

Having the same problem on LG Tablet. Can play on my phone but not on tablet. Getting annoyed

tsaytds

Hi, can you tell us about your Android device's maker and model ? With every update it does increase the requirement of hardware.

JR67

Hi Sukanta_Biswas

Thank's for answering

I tried your soution but it didn't work

In fact, they were very few data in the cache before clearing it

As it is the latest version and it was working well just before the update, it's looking like a bug

I will try again later , maybe a new version will be downloaded

I will keep you in touch

Sukanta_Biswas

Hi @JR67
We would like to welcome you to the king community. Thank you so much for being willing to joining😊
Clear app Cache data
Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.
To clear the cache for the app:

Open your device's Settings app Settings app.

Tap Apps & notifications.

Tap the app. If you don't see it, first tap See all apps or App info.

Tap Storage and then Clear cache

.

Restart device and Check 😉
Let me know..

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Sukanta_Biswas

Open your device's Settings app Settings app.

Tap Apps & notifications.

Tap the app. If you don't see it, first tap See all apps or App info.

Tap Storage and then Clear cache

.

Restart device and Check 😉
Let me know..

JR67

Hi Sukanta_Biswas

Thank's for answering

I tried your soution but it didn't work

In fact, they were very few data in the cache before clearing it

As it is the latest version and it was working well just before the update, it's looking like a bug

I will try again later , maybe a new version will be downloaded

I will keep you in touch

tsaytds

Hi, can you tell us about your Android device's maker and model ? With every update it does increase the requirement of hardware.

taipuha

Having the same problem on LG Tablet. Can play on my phone but not on tablet. Getting annoyed

tsaytds

A simple solution to the problem is to reinstall previous version that work. But by doing so you lose all the boosters.

Sukanta_Biswas

taipuha said:

Having the same problem on LG Tablet. Can play on my phone but not on tablet. Getting annoyed

Don't uninstall app because it's maybe new glitch 🍭 same problem here and wait for next reply from me 🕞

valyyyy22

kody1996

Do any of y'all know any promo codes

JR67

The smatrphone is a SAMSUNG model GT-19195 et version of Android : 4.4.2

tsaytds

JR67, thanks your reply. It seems that King is aware of the problem and currently working on it. Let's just wait.

CORNELIO76

Sukanta_Biswas

CORNELIO76 said:

Hello! I have same problem after update made on 01.10.2019! I own 2 Samsung Galaxy S4 GT-I9505 with Android 4.4.2. Even after last update (30.10.2019), problem was not solved. I think the game is not compatible anymore with Android 4.4.2 . On my wife phone, Samsung Galaxy S4 with Android 5.0.1, the game runs smoothly! Clearing cache did not work. I still wait for a solution!

marieoieo

A big app isn’t the problem. As stated in many many posts, this happened right after a candy update. Please fix

Why don't I have ads for moves or goldbars
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
My entire inventory is gone!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
How i get my reward?
Pins collection i finish it I didn't received my reward.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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